Community Specialist 2
BR-Sao Paulo- SP
Hyland Software
Req #: 12524
Type: Regular Full Time
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Overview: The Community Specialist 2 is focused on supporting and informing members of our online communities. This role is responsible for moderation administration and governance. This position can be hybrid or remote in Sao Paulo Responsibilities: * Moderate forums and content tagging across the site * Provide member assistance via the online help forum by answering platform related questions. Recommends training based upon identification of trends. * Create blog posts about platform tricks, tips, and functionality to educate and engage users. Identifies content and creates a publication schedule for posting * Provide site administration to support content creators by performing tasks like creating groups, adding content, onboarding new members, and creating reports * Administer site governance, processes & standards * Create role-based reference guides that document new and updates features and functionality available in the product * Actively participate in agile activities, scrum meetings, and discussions regarding product direction, and proactively seek out information about product development to anticipate and prepare for upcoming changes * Conduct training sessions for customers, partners, and employees * Create and refine training content based on insight from course conduct, peers, leadership, and professional network * With guidance, use experience to make informed decisions that improve quality, layout, and overall functionality of the documentation * Quality check the product and surface any issues Qualifications: * Bachelor's degree or equivalent experience * Experience in marketing/marketing communications * Microsoft Windows and Office proficient * Good collaboration skills, applied successfully within team as well as with other areas * Good critical thinking and problem solving skills * Good customer service orientation * Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact * Good Web research and analysis skills * Self-motivated with the ability to manage projects to completion with oversight * Able to thrive in a fast paced, deadline driven environment * Demonstrated ability to establish rapport and gain the trust of others * Highly organized and experienced at successfully multi-tasking * Keen attention to detail * Sharp, fast learner with a technology curiosity and aptitude * Up to 10% travel time required
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