Community Manager
US-TX-Dallas
External Office
Req #: 31964
Type: Full Time
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Overview: At RPM, we're in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today. Responsibilities: * Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, standards. * Drive team to achieve performance indicators, offering feedback to underperforming associates, and manage disciplinary actions in collaboration with HR. * Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs. * Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity. * Assist in budget preparation and ensure adherence to approved budgets. * Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item. * Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues. * Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards. * Provide excellent customer service while maintaining the highest standards for resident service. * Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals. * Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed. * Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship. Qualifications: Physical Requirements: * May be required to sit for extended periods of time while working at a desk * May be required to climb stairs * Must be able to read documents, computer screens and data * Must be able to hear and understand verbal communications in person and over the phone or computer * May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds * Must be able to operate a computer, keyboard, mouse and other office equipment Work Environment: * This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements. * The office is an open setting which may include bright lights, constant noises and distractions. Employment with RPM Living is contingent upon successful completion of a background check and possession of a valid driver's license. RPM Living is an Equal Opportunity Employer. This job title is associated with Property Manager, Apartment Manager, Business Manager, and Multi-Family Manager.
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