Commercial Showroom Associate

				Overview:

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

The Brick is actively seeking to expand our service team. We are looking for enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous commercial division! This is a Part-Time position working closing shifts and weekends only.

What is Commercial Division?

Commercial Division is The Brick's B2B business unit that focuses on business-to-business contracts and partnerships across Canada. The division primarily works with builders, trade professionals, self-employed real estate professionals and corporations.

The Role:

This role is accountable to greet and assist showroom walk-ins, as well as maintaining the cleanliness of the showroom displays.

Responsibilities:

* Attend to inbound customer inquiries through partnership portals within 24 to 48 hours or walk-ins.
*  Attend to referred homebuyer customers from large builder accounts.
*  Provide support to Key Account Representatives and Sr. Account Managers if and when needed.
*  Understand customer needs and provide most suitable product / service recommendations.
*  Arrange for extended warranty, financing, delivery and installation as required in coordination with Customer Care team.
*  Process and finalize sale on POS, including collecting payment and/or deposit for orders with a later delivery date.
*  Conduct daily open orders review to ensure that full payment is collected for orders with outstanding balance in alignment with upcoming delivery dates.
*  Wipe down showroom appliance and cabinet displays, and ensure that the showroom is always clean and presentable during slow periods.
*  Close Richmond Hill showroom during weekdays and cover weekend shifts.

Qualifications:

* Industry experience is strongly preferred.
* A clear understanding of "true salesmanship" that goes way beyond simply moving products or order taking.
* Having a "growth mindset and sense of accountability" are an absolute must.
* Flexibility to constantly changing business needs.
* Time management skills and attention to detail.
* Positive and can-do attitude.
* Ability to identify opportunities and provide solutions to business challenges, not excuses.
* Must be able to work evenings and weekends, including Black Fridays/Boxing Days.
			

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