Commercial Real Estate Operations Supervisor
US-VA-McLean
Careers (External)
Req #: 10823
Type: Full-Time
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Overview: Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family. PenFed is hiring a (Hybrid) Commercial Real Estate Operations Supervisor at our Irving, Texas or Tysons, Virginia location. The primary purpose of this job is to Portfolio Management and Underwriting of large commercial real estate loan requests within delegated authority in accordance with Federal regulation and PenFed Board of Director Policies, procedures, and standards. The incumbent will be responsible for reviewing, underwriting, and managing commercial real estate loans post-closing with the intent of mitigating the inherent risk in the portfolio. Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. * Supervise daily operations of the commercial loan operations team including processing, documentation, servicing, and reporting functions. * Ensure accurate and timely processing of commercial loan transactions, including new loans, modifications, payoffs, payments, and maintenance activities. * Monitor and maintain quality control standards, ensuring all documentation complies with internal policy, regulatory requirements, and audit standards. * Act as liaison between commercial lending, credit, legal, and other departments to ensure smooth loan onboarding and servicing processes. * Assist in developing and implementing operational procedures and best practices for efficiency and risk mitigation. * Train, coach, and develop team members; provide performance feedback and assist with career development. * Respond to escalated issues and complex transactions with appropriate resolution and service. * Support audits, exams, and internal reviews by providing requested data, documents, and responses. * Collaborate with IT and vendors for system enhancements, testing, and troubleshooting. * Maintain knowledge of commercial lending regulations and assist in regulatory change implementation. * Prepare and analyze operational reports and dashboards to track productivity, exceptions, and performance metrics. *This role is responsible for ensuring business continuity. * Qualifications: Equivalent combination of education and experience is considered. * Bachelor's Degree in a related field is strongly preferred. * Minimum of seven (7) years of experience in a financial/ commercial servicing setting, with at least (3) years of experience as an underwriter and/or Portfolio Manager in a financial setting, is required. * Strong knowledge of Jack Henry CRE loan servicing products is highly desirable. * Strong analytical skills and ability to interpret financial statements, rent rolls, and other reports with ease. * Knowledge of PenFed structure, products, policies and procedures preferred. * Strong written and verbal communication skills. Supervisory Responsibility This position will not supervise employees. Licenses and Certifications There are no additional certifications required. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* Travel Ability to travel to various worksites and be on-call may be required.
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