Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
We strive to foster a culture and workplace that empowers our employees to be authentic, best versions of themselves. This is the basis of our diversity, equity, inclusion, and belonging initiatives.
We are thrilled to announce an opportunity to join our team as:
Collections Team Leader - Latam
SoftwareOne
Scope: Full Time | Office: Mexico City | Hybrid Model
* Do you thrive in environments where structure, clarity, and measurable outcomes truly matter?
* Do you enjoy guiding teams, resolving complex payment issues, and improving customer experience through strong operational execution?
* Are you motivated by driving performance, reducing risk, and enabling healthier cash flow for the business?
If so, this could be the role for you.
The Collections Team Leader oversees daily operations of the collections team for the Americas region. You will coach analysts, support escalations, optimize processes, and partner closely with internal stakeholders to ensure timely collections, accurate dispute resolution, and continuous improvement in working capital performance.
What you'll do
* Lead and coach the collections team, ensuring daily targets, KPIs, and SLA commitments are met or exceeded.
* Oversee portfolio health by monitoring aging, prioritizing high-risk accounts, and driving timely follow-up and resolution.
* Support escalations and collaborate with Sales, Billing, and Customer Operations to solve customer disputes and payment barriers.
* Ensure consistent documentation, compliance with internal controls, and alignment with audit and regulatory requirements.
* Identify process gaps and improvement opportunities to enhance efficiency, reduce DSO, and elevate team performance.
Qualifications:
* Experience in the Noram / Latam market and FSSC environments.
* Change leadership and operational performance improvement.
* Strong background in Credit, Collections, or Order-to-Cash.
* People leadership: coaching, talent development, and strategy execution.
* Ability to influence without authority and drive cross-functional alignment.
* Business analytics, financial insights, and strong stakeholder communication.
Why Join our team?
At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Here, your development and well-being truly matter. These five key benefits reflect what sets us apart:
* Comprehensive health and well-being programs
* Continuous learning and career development
* Performance-based incentives and employee share participation
* Flexible and hybrid work models
* Opportunities to contribute to global finance transformation projects
Disclaimer /Please note the following:
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
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