Collections Specialist III (Mexico City, Mexico)
MX-CDMX
InComm
Req #: 17310
Type: Full-Time
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Overview: When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise. InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram. Responsibilities: * Monitor Accounts Receivable and identification of past due accounts. * Run Aging Reports and reduce past due balances. * Contact customers with past due amounts and attempt to collect the balance. * Utilize credit bureau data, internet searches, and other tools to locate customers who have moved or changed phone numbers. * Maintain records of contacts and attempted contacts with delinquent customers as well as records of payments collected from the customer. * Resolve customer issues and complaints. * Make recommendations for bad debt reserves. * Collaboration with Account Managers to maintain a current balance on all customer accounts. * Collect and store CFDI documents and payment complements. Qualifications: * Exceptional written and verbal communication skills. * Ability to communicate at various levels throughout an organization both internal and external. * Flexibility, including ability to adapt quickly to changing priorities in a high-pressure environment. * Proficiency in Microsoft Office including Microsoft Excel. * Detail oriented and highly organized. * Ability to self-direct activities, set priorities, and meet deadlines. Specific education and experience credentials * Three to Five years' experience working in a corporate collection environment. * Bachelor's degree preferred. * Position requires excellent verbal and written communication skills: Spanish and English InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law. *This position is eligible for the Employee Referral Bonus Program-Tier 3
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