Collections Representative II
US-OH-Cleveland
careers
Req #: 18639
Type: Regular Full-Time
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Overview: The Collections Representative II is responsible for analyzing policy detail and data to determine the best course of action for unpaid aged balances. Timely resolution of the aged balances is accomplished through obtainment of payment, revision, write off, or referral to external collection agencies. This position supports preservation of AmTrust's Vision, Missions, and Values by providing excellent levels of customer service and sound receivable solutions to all internal and external customers. Responsibilities: * Collaborate with team members regarding process improvement and best practices * Research prior account history to identify prior patterns and potential hurdles in the collection process * Initiate communication via email and phone to past and present customers to provide information on outstanding money owed and various payment options to resolve these balances. * Utilize a softer approach that focuses on understanding the customers current situation and working together to come up with solutions. * Educate customers on the process in hopes of changing future behaviors. * Maintain a real time workbook/Excel file including notes, activity, and future actions * Utilize and enter information into multiple proprietary systems * Provide customer service support and balance resolution as outlined in the standard operating procedures * Work in partnership with internal businesses such as the premium audit, underwriting, and others to resolve outstanding balances * Preparation, submission and execution of write off and settlement authorities * Taking a consultative approach to research and understand current situations, quickly problem solve, and provide viable solutions. * Special projects as assigned Qualifications: Required: * 2+ years of collections or accounts receivable experience in the insurance/financial industry * Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.) and Adobe * Strong written and verbal communication skills including professional phone etiquette * Solid analytical skills with ability to organize data and documents with close attention to detail * Detail-oriented and able to perform and prioritize multiple tasks with a high level of accuracy * Ability to handle confidential information sensitively and discreetly Preferred: * BA or BS. Education requirement may be substituted for experience on a year for year basis This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time. #LI-DD1 #LI-HYBRID #AMTRUST
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