Colleague ERP Business Analyst (Onsite @ Univ. of Saint Francis (IN)

				Overview:

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Values Rooted in Purpose

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

Responsibilities:

The Colleague ERP Business Analyst's key functions are to consult with end users; understand and optimize business processes; and assist users in becoming more efficient and effective to drive student success. Responsibilities includes working with various departments to understand their business processes and streamline them by leveraging enterprise-level administrative systems. Typical activities include troubleshooting departmental issues using Colleague or other administrative systems, training end users on various software packages, mapping & documenting processes, or helping define new projects. Project work ranges from implementing new software, expanding the functionality of existing software, building new forms/sites, or designing the integration of new systems. As the University is an Ellucian Colleague client, much of the key work is in, near, or integrating with Ellucian Colleague. While pre-knowledge of Colleague is not required, the successful candidate will be able to learn and understand this ERP system quickly.

This position requires to be onsite at University of St. Francis (Fort Wayne, IN.) Relocation assistance is available. This position reports to the Director of Application Services.

Where you will make an impact

* Consult with end users and supervisors to understand and optimize business processes.
* Work with various departments to streamline processes and improve efficiency.
* Troubleshoot issues, train end users, and define new projects.
* Implement new software, expand existing functionality, and design system integrations.
* Develop functional design specifications and gather program requirements.
* Prepare design specifications for conversions, reporting, interfaces, and customizations.
* Coordinate with clients to develop requirements and provide project leadership.
* Maintain software programs and update ticket tracking systems.
* Provide functional and technical assistance by responding to inquiries regarding errors, problems, or questions with programs, processes, and reporting.
* Provide project leadership for functional work groups enabling them to stay on time and on task.
* Provide guidance in the formulation and coordination of an end-user training strategy, and when appropriate, develop and deliver such training.
* Provide direction in developing testing methodology for utilization during upgrades and patch application; confirm programming meets specifications, obtain client signoff of efforts.
* Provide functional/technical assistance by responding to inquiries regarding errors, problems, or questions with programs.
* Analyze code to find causes of errors and revise programs. 

What You Will Bring

* Effective verbal and written communication skills. 
* Demonstrated ability to manage a meeting, using strong interpersonal skills and informal power.
* Experience with Ellucian Colleague ERP.
* Academic Business Processes (finance, HR/payroll, registrar/student, advancement, etc.)
* SQL programming.
* Reporting & Dashboards (Argos, Ellucian Insights, or PowerBI.)
* Microsoft SharePoint administration.
* User Interface Design - specifically for forms or surveys.
* Experience in business process reviews, application prototyping, and best practice methodologies.
* Ability to provide functional and technical assistance and respond to user needs with grace and patience.
* Strong problem-solving skills, proactive attitude, growth mindset, and self-starter mentality.
* Exceptional business process analysis, project leadership, and improvement experience.
* Familiarity with Ellucian ETHOS model or Ellucian Operational Data Store (ODS.)
* Experience with Microsoft Dynamics CRM.
* Experience Evisions FormFusion.
* Experience with Colleague Workflow and Colleague Document Management.
* Preferred knowledge of Ellucian Ethos Extensibility, Ethos Platform Integration, and UC4/Automic/Automate or any job scheduler software.

Qualifications:

* Comprehensive health coverage: medical, dental, and vision  
* Flexible time off  
* Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
* 401k w/ match & BrightPlan - to help you save for the future
* Parental Leave
* 5 charitable days to support the community that supports us
* Telemedicine
* Wellness

* Headspace Care (mental health)
* Wellbeats (virtual fitness classes)

* RethinkCare & Wellthy- caregiver support
* Diversity and inclusion programs which provide access to internal employee resource groups  
* Employee referral bonuses to encourage the addition of great new people to the team
* We Foster a learning culture with:

* Education Assistance Program 
* Professional development opportunities

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