Cocktail Server- Full Time

				Overview:

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

Responsibilities:

* Adheres to all departmental and property policies and procedures regarding guest service standards. 
*  Provides prompt, courteous beverage refreshment service to casino guests. 
* Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks. 
*  Keeps informed of continually changing promotional beverages, events, and services. 
*  Maintains integrity of all financial controls and responsibilities. 
*  interacts with guests and co-workers in a helpful, positive, professional, and friendly manner. 
*  Resolves service issues according to established guidelines. 
*  Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor. 
*  Takes orders and serves drinks to customers. Ensures hot beverages are hot and frozen beverages are frozen. 
*  Cleans and maintains station: empties ashtrays, removes trash, wipes tables, removes empty glasses, pushes in chairs, etc.  Constantly pre-busses stations. 
* Breaks bartenders when necessary. - Knows all drink prices.
*  Completes end of shift checkout and paperwork according to preset standards. 
* Verifies guest is of legal drinking age when unsure. 
*  Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. 
*  Performs duties in a safe manner; reports any potential safety hazards to management staff. 
*  Performs all other related and compatible duties as assigned. 
* Maintains strict confidentiality in all company matters.

Qualifications:

* Must be 21 years of age - High School Diploma or equivalent preferred. 
*  Previous Beverage experience required; one (1) year of cocktail server experience in a fast-paced environment preferred. 
* Cash handling experience required. 
*  Must have excellent customer service and interpersonal skills. 
* Must have strong written and verbal communication skills; must be fluent and literate in English. 
*  Ability to maintain a high level of confidentiality and professionalism. 
*  Mobility and dexterity to carry and serve a tray of beverages weighing 15 pounds. 
* Ability to work collaboratively and communicate effectively with team members at all levels of the organization. 
*  Ability to tolerate second-hand smoke, noise, and bright lights. 
*  Ability to work at a fast pace in often crowded/noisy environment. 
*  Must meet professional appearance standards as prescribed by company policy. 
*  Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
			

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Penn National Gaming, Inc.

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