Co-op/Intern Technical Support Analyst
CA-ON-Ottawa
Careers (External)
Req #: 33171
Type: Intern
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Overview: About Kinaxis In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, with a brand-new HQ based in Kanata North in Ottawa. As one of Canada's Top Employers for Young People (2024), we want to help you take the first step in crafting your career journey. At Kinaxis, we power the world's supply chains to help preserve the planet's resources and enrich the human experience. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries, with more than 40,000 users in over 100 countries. We are expanding our team as we continue to innovate and revolutionize how we support our customers. Responsibilities: Location This is a hybrid position. You must be in the Ottawa, Canada office, at least three days a week. About the team In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, with a brand-new HQ based in Kanata North in Ottawa. As one of Canada's Top Employers for Young People (2024), we want to help you take the first step in crafting your career journey. At Kinaxis, we power the world's supply chains to help preserve the planet's resources and enrich the human experience. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries, with more than 40,000 users in over 100 countries. We are expanding our team as we continue to innovate and revolutionize how we support our customers. This is a full-time, 12-month position, starting September 2025. To be eligible for a Co-op or Intern position at Kinaxis, you must either be currently enrolled in full-time education or, if you are a recent/upcoming graduate, your graduation date must be within 12 months of the placement end date. Qualifications: What you will do * You will handle Service Requests for Infrastructure Updates, Customer Data Requests, Configuration Changes, and Data Model Changes among other tasks * You will work with consultants, partners, and customer technical resources to provision, setup, test, and deploy customer environments * Follow-up with internal and external customers to ensure problems were resolved and/or recommend further action to ensure non-recurrence and customer satisfaction * Follow-up on Change Requests to ensure correct implementation as well as gather evidence * Providing liaison and coordination with other departments, when necessary, to obtain answers to or resolve urgent or complex customer/service problems and inquiries * Auditing and recommending changes for Service Request handling procedures * May perform additional projects upon request What we are looking for * Enrolled in a post-secondary program such as IT generalist, IT Systems Management, Bachelor of IT, Computer Systems Technician, or related field. * Experience and interest in technical troubleshooting with external customers * The ability to handle multiple tasks simultaneously with an exceptional eye for detail as every Service Request has real business impact. * Solid working knowledge of Window's environments, IIS, and experience with web-based applications * Working knowledge of Microsoft Office applications (word, excel, power point, outlook) * Strong Research and troubleshooting skills are required Things that would definitely help * Supply Chain knowledge * Understanding of Large in-memory databases * Comptia A+ and/or Network+ * Windows Server Administration * Troubleshooting PC operating systems * Working knowledge of relational database and query writing * Experience in a customer-facing technical support position We're accepting applications now through end of day on Tuesday, June 17, 2025. Please note that we may begin reviewing applications before the posting closes, so early submission is encouraged. #Coop, #Internship, #Intern, #LI-KM1
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