Co-op/Intern Content Developer
CA-ON-Ottawa
Careers (External)
Req #: 33178
Type: Intern
|
|
||||||||||
|
|||||||||||
Overview: About Kinaxis In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, with a brand-new HQ based in Kanata North in Ottawa. As one of Canada's Top Employers for Young People (2024), we want to help you take the first step in crafting your career journey. At Kinaxis, we power the world's supply chains to help preserve the planet's resources and enrich the human experience. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries, with more than 40,000 users in over 100 countries. We are expanding our team as we continue to innovate and revolutionize how we support our customers. Responsibilities: Location This is a hybrid position. You must be in the Ottawa, Canada office, at least three days a week. About the Team At Kinaxis, we build powerful software solutions that are transforming the supply chain industry. To support product adoption and success, we're looking for a driven and detail-oriented Intern Content Developer focused on product documentation. Our team is responsible for creating and maintaining high-quality documentation and knowledge assets that enable users, customers, partners, and internal teams to effectively learn, use, and master the Kinaxis Maestro tool. You'll be part of the Product Development organization, contributing to the creation of clear, user-focused documentation including in-product help, technical guides, release notes, and "what's new" product updates. Your work will help demystify complex functionality and ensure users can find accurate and actionable information when and where they need it. This is a full-time, 8 or 12-month position, starting September 2025. To be eligible for a Co-op or Intern position at Kinaxis, you must either be currently enrolled in full-time education or, if you are a recent/upcoming graduate, your graduation date must be within 12 months of the placement end date. Qualifications: What you will do * Develop and maintain user-centered documentation, including in-product help, technical manuals, feature documentation, and knowledge base articles. * Participate in planning and content strategy discussions with product managers, developers, and UX designers. * Research new product features and translate technical specifications into clear and concise end-user documentation. * Write, edit, and test a variety of content formats primarily product documentation, but also customer-facing FAQs, onboarding guides, and best practices. * Produce "what's new" videos to highlight new feature releases and product enhancements. * Contribute to content management workflows and help ensure consistency in style, structure, and tone across all documentation assets. * Experiment with AI tools and content delivery innovations to support scalable documentation strategies. * Follow established templates and standards, while also contributing to new documentation structures as needed. What we are looking for * Enrolled in or recently graduated from a program in Technical Writing, English, Communications, Journalism, Linguistics, or a related field. * Strong writing, editing, and proofreading skills, with a focus on clarity and usability. * Passionate about product documentation and helping users understand complex systems. * Self-motivated, organized, and able to work independently and in cross-functional teams. * Comfortable adapting to changing priorities in a fast-paced environment. * Familiarity with documentation and content authoring tools (e.g., MadCap Flare, Microsoft Word). * Working knowledge of content management systems and version control practices. * Some experience or coursework related to software, UX writing, or technical communication. * Previous exposure to, or interest in, AI-powered content tools. Things that would definitely help * Experience with supply chain or enterprise software. * Knowledge of localization processes and multilingual documentation best practices. * Skills in multimedia tools like Camtasia, Canva, Snagit, or Adobe Creative Suite. We're accepting applications now through end of day on Thursday, June 12, 2025. Please note that we may begin reviewing applications before the posting closes, so early submission is encouraged. #Coop, #Internship, #Intern, #LI-KM1
Share this job:
