Club General Manager

				Overview:

As the strategic business leader, the Club General Manager will orchestrate all facets of Club operations, enhancing our esteemed membership experience. .  The Club General Manager is accountable for all administrative functions including budget, control, strategic planning, membership and golf sales and marketing strategies.  This pivotal role demands a blend of strategic oversight and operational agility, ensuring outstanding financial performance, member satisfaction, and team development. The ideal candidate will catalyze excellence, drive operational success, and foster an inspiring team culture. The Club General Manager reports to the Omni La Costa Managing Director. 

Responsibilities:

STRATEGIC LEADERSHIP:

Steer the Club's strategic direction, aligning business goals with exceptional service standards for our members. Spearheaded long-term planning, including business, capital, and budgeting strategies to secure the Club's legacy. 

* Provides strategic direction and direct support to ensure an elevated member-centric culture.
* Assists in developing the Club's long-range and annual business, capital, and budget plans. 
* Participate and engage in Omni La Costa Executive committee meetings. 
* Oversee and guide the club senior leadership team, representing all aspects of club operations. 
* Identifies key drivers of business success. 
* Alongside the Managing Director, lead the member advisory board meetings and communication.

OPERATIONAL EXCELLENCE:  

Oversee all divisions of the Club's operation, including Membership, golf, family & adult programming, tennis, and health and fitness, ensuring seamless integration and high-quality service delivery. 

* Hands-on approach that inspects what is expected. 
* Develops and refines all member-centric policies and procedures. 
* Collaborates with Omni La Costa complex human resources, engineering, security finance, food & beverage, catering, and banquet teams to leverage the campus amenities, resources and services, adding value to being a member. 
* Develops the management organizational model and initiates improvements as necessary. Works with various department heads to schedule, supervise, and direct the work of all club employees. 
* Communicates a clear and consistent message regarding the Club and resort's overall goals to produce desired results. 
* Oversees the care and maintenance of the Club's physical assets and facilities. 
* Collaborates with Omni Corporate leadership to ensure that brand standards and key initiatives are achieved. 

TEAM DEVELOPMENT & CULTURE:

Cultivate a dynamic leadership team, promoting career development and operational excellence consistent with the Omni culture and objectives. 

Responsible for recruiting, training, and developing the staff to retain the highest quality staff in a positive work environment with high retention. 

* Create a cohesive leadership team and favorable business environment, consistently delivering results. 
* Develop and oversee the Omni culture for the club operations. 
* Fosters associate engagement with providing excellent service. 
* Measure and respond to associate feedback from 'Pulse' and 'Associate Engagement Survey.' 
* Develop and implement SOPs, training programs, line-up meetings, department meetings for every club department. 
* An excellent leader, team builder, communicator, delegator, and motivator with energy and enthusiasm and the ability to work effectively at all levels of the organization. 
* Able to respect tradition but also innovate and bring knowledge of industry best practices to the Club.
* Foster a deeply committed service culture throughout the Club, focused on member satisfaction, recognition, anticipatory service, and understanding member preferences to enhance the member experience further.
* Act as a leader, mentor, and role model for all employees by demonstrating professional behavior and work ethic.
* Implement standards and procedures across all departments, including formal position descriptions for each role.
* Maintain effective staff Performance Management Systems and ensure one-on-one meetings and performance reviews occur regularly and systematically with department managers and their staff.

MEMBER AND COMMUNITY ENGAGEMENT:

Actively engage with members to strengthen relationships and enhance the Club's reputation. Lead member relations initiatives to bolster retention and acquisition. Provide quality leadership and a positive image for the Club and its facilities and amenities to ensure the highest and most consistent standards for all member programming, special events, entertainment, and other services. 

* Ensure the highest level of member satisfaction. 
* Measure and respond to Membership feedback through individual interactions, the membership survey, the Board of Governors, and membership committees. 
* Lead the team in delivering exceptional services and programming to drive member value and satisfaction. 
* Supporting the Membership department in handling and resolving member issues, complaints, and concerns. Provide counsel and assistance to Membership regarding challenging member matters. 
* Be active in surrounding local community homeowner's associations as a The Club at La Costa Country Club representative.
* Be the "face of the Club" and be visible and readily accessible to members and guests.
* Welcome new members to the Club by introducing them to the facilities, staff, amenities, and other members, as needed.
* Solicit member feedback regarding the quality of the services, amenities, and programming both formally and antidotally. 
* Diplomatically and skillfully address and promptly resolve complaints and constructive feedback from members and employees.
* Plan and design all programming preemptively for the calendar year. Create a comprehensive communications plan to announce new and existing programs to the members.

FINANCIAL & RISK MANAGEMENT: 

Ensure financial performance through accurate forecasting and effective resource management. Take an active role in risk management, safeguarding the Club's interests and assets. 

Prepare the annual operating budget, capital budgets, and forecasts, and manage, control, and report all operations and projects to attain the desired results. 

* Develops and manages monthly forecast and annual budget; takes effective corrective action as required. 
* Supports the financial success of the business which combines the Club and Resort operations.
* Works with the Accounting Department to create club specific dashboard and KPI's. 
* Frequently review income and expenses as they relate to performance objectives, taking corrective action as necessary. 
* Ensures accurate revenue, expense, and labor forecasts and execution. 
* Assure that the Club is operated by all applicable local, state, and federal laws. 
* Participates directly in risk management issues and prevention, including legal and workers' compensation. 
* Report on operating results and financial performance to The Managing Director, ensuring there are no surprises while keeping reporting at a high level. 
* Drive an excellent capital and operations budget process involving all senior staff. Create systems that ensure budget compliance.
* Advocate for capital improvements assessed to be in the broad best interest of the La Costa Club.
* Responsible for approving and overseeing service contracts, accounts payable, and all labor expenditures, maintaining them within the business plan and budget parameters. 
* Strives to leverage the relationship with the Resort and Omni to better serve the membership and improve financial performance. 
* Establish cost/quality/pricing standards, balancing member value expectations and fiscal responsibility.
* Maintain management information systems and monitor compliance with internal controls and cost-effective procedures.
* Review and recommend proposed changes to any amenity offerings currently available to the members while
			

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