Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
Job Summary
The ISS Cloud Services Sales Leader for NORAM is responsible for spearheading the sales revenue growth of ISS cloud offerings across the NORAM region. This role serves as the business leader for US Cloud relationships, focusing on expanding the ISS services portfolio and ensuring the delivery of Microsoft premium support. The position demands a strategic mindset, strong sales acumen, and the ability to generate meaningful customer journeys that drive innovation, savings, and increased productivity for clients and partners.
Role & Responsibilities
* Drive ISS cloud services sales revenue growth throughout the region, meeting and exceeding NORAM established revenue targets.
* Manage and strengthen US Cloud customer and partner relationships to foster long-term business growth and increase lead generation for ISS services.
* Develop and execute strategies for expanding the ISS service portfolio, identifying new opportunities and aligning offerings with market needs.
* Oversee the delivery and promotion of Microsoft premium support services as a key differentiator for ISS solutions, while building a business case for alternative Support providers.
* Collaborate with internal teams to create innovative customer journeys that enhance satisfaction, generate savings, and boost productivity.
* Monitor market trends, competitor activities, and customer feedback to inform strategic decisions and maintain a competitive edge.
Ability to travel up to 30%
Success Criteria
* Achieve sales revenue growth targets for ISS cloud services in NORAM.
* Demonstrable impact on customer and partner outcomes, including measurable savings and productivity improvements.
* Enhanced engagement and satisfaction scores from customers utilizing Microsoft premium support.
* Generation of new leads and successful conversion rates for ISS services.
Organizational Alignment
* This position has a matrix based reporting structure, reporting directly to the Regional Services Leader day to day, with dotted line reporting to Regional Sales Leader.
* The role requires consistent and close collaboration with sales, marketing, and service delivery teams.
* Initially the role will be an individual contributor, building an organization over time. One the financial justification warrants, the ISS Lead will manage a team of ISS staff.
What we offer
* Generous pay with bonus structure
* Independent environment without a lot of red tape where you are empowered to make decisions
* Substantial benefits package that includes:
* Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions
* Additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness
* 401k program with employer matching 50% up to the first 10% of employee's contributions
* Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice
* Access to EAP and concierge services
* Pre-paid legal at no cost
* Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO)
* Employee stock purchase plan
* Learning and development opportunities galore
* Tuition reimbursement
* And much more!
* Specific to Milwaukee-based office employees: company-paid parking
* Winning culture, inclusive environment, and friendly people all over the world
* A remote-friendly organization, with colleagues working remotely either part or full-time
As a culture first organization, being together is how we learn and grow. We come together in-person at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting.
Qualifications:
What you offer
* Significant proven experience in cloud services Support sales, with a proven track record of driving revenue growth in the North American market.
* Strong understanding of Microsoft cloud solutions, including premium support offerings.
* Experience building a support services model that includes mentoring a high-performing team of outstanding talent
* Exceptional relationship management skills with a history of building and sustaining strategic partnerships.
* Demonstrated ability to develop and execute portfolio expansion strategies.
* Excellent communication, negotiation, and analytical skills.
* Ability to work collaboratively across diverse teams and lead initiatives in a fast-paced environment.
The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.
Target compensation for this role will be $275 - $325 USD (mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates' qualifications, experience, education, and work location.
We are not able to consider candidates residing in the state of Hawaii currently.
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