Cloud Desk Operations Specialist
FR-Paris
careers
Req #: 28897
Type: Regular Full-Time
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Overview: SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. Responsibilities: Do you want to be at the heart of SoftwareOnes multi-cloud strategy, working closely with leading Cloud Service Providers (CSPs) such as Microsoft, AWS, Google, and sovereign clouds like OVH Cloud, Scaleway, Cloud Temple, S3ENS, and more? * Are you eager to join a team of talented experts and grow your knowledge in an agile environment? * Do you want to be part of one of the fastest-growing regions and contribute to its success by leveraging your expertise to drive innovation? Then this could be the role for you! Qualifications: As a Cloud Desk Operations Specialist, your primary mission is to ensure the complete provisioning of customer subscriptions with various Cloud Service Providers (CSPs). Leveraging your expertise in cloud services, you will collaborate internally with sales, operations, and cloud teams, and externally with CSP partners and customers. Key Responsibilities * Register and onboard new customers * Activate subscription contracts with service providers * Deliver solutions and services * Manage invoicing and provide customer support * Assist customers in optimizing and simplifying cloud service management * Train customers on ordering and billing tools * Coordinate service deployments with technical teams for complex solutions * Stay up to date with technological developments (CSP offerings, provisioning platform updates, etc.) Your Skills & Experience * 1+ years of hands-on experience in customer success within cloud services * Experience with cloud service providers (OVH, S3NS, Cloud Temple, Scaleway) * Background in delivering IT solutions for the public sector #LI-EOS
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