Clinical Excellence Perf Coord
US-NC-Charlotte
External
Req #: 106373
Type: Full-Time
|
|
||||||||||||
|
|||||||||||||
Overview: The team member's Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system's vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage. The team member will use Novant Health's First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience. The Clinical Excellence Performance Coordinator will support Quality Improvement and Antimicrobial Stewardship Program initiatives as a subject matter expert for managing quality and process improvement activities in coordination with clinic leadership, assist in the development of the annual Quality Improvement work plan. Evaluate and analyze the effectiveness of department services and quality improvement activities and initiate and/or provide oversight of new and ongoing programs/projects related to clinical and service process improvement ensuring compliance with internal as well as external regulatory reporting agencies and accrediting bodies. The Coordinator will analyze data to derive business insights, develop analysis plans using quantitative methods, and collaborate with clinical teams in order to design, run, and validate reports, extracts, and visualizations. The Coordinator works closely with leadership to understand current and future needs, and is required to solve complex issues. The Coordinator embodies servant leadership characteristics and works well with others. S/he will also facilitate and/or lead smaller projects under the supervision of director. Responsibilities: It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. * Our team members are part of an environment that fosters team work, team member engagement and community involvement. * The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. * All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm". Qualifications: Education Education LevelRequired/PreferredDescription 4 Year / Bachelors Degree Required 4 Year / Bachelors Degress Graduate Degree Preferred Graduate Degree Experience Years of ExperienceRequired/PreferredDescription 3 Required Min 3 years progressive leadership experience, preferably in health care setting 1 Preferred Experience in analytical/clinical role with NH or other comparable healthcare organization, strong project mgmt or data analysis background 1 Preferred Statistics and or epidemiology and/or industrial engineering experience Refer to the Life Support Training Policy NH-HR-3096. Licensure/Certification Type (ex NP, RN, CMA)Required/Preferred Additional Skills/Requirements (required) * Demonstrates knowledge of principles related to quality and performance improvement, current knowledge of HEDIS, commercial payor and CMS standards. * Ability to collaborate with team members at levels across the organization and our physician partners. * Strong problem solving skills. * Ability to work in team setting or with little direct supervision. * Demonstrates ability to develop, organize, facilitate and lead special projects and has ability to work collaboratively with physicians, clinical staff, and external organizations. * Skilled in gathering data from multiple sources for reporting and analysis. * Effective communicator (verbal, written and presentation) to both internal team and external project stakeholders. * Ability to balance multiple priorities, and deliver high quality work. * Skilled user of Microsoft Office tools, including Microsoft Word, Excel, Access, PowerPoint, and Visio. * Ability to drive/travel to multiple locations/facilities as needed for project assignments. Additional Skills/Requirements (preferred) * Experience with data extraction from EPIC electronic health medical records, eRL,. * Familiarity with the PDSA cycle of process improvement, implementing and evaluating pilot process improvement programs. * Prior experience managing parts of a project or small sized projects.
Share this job:
