Overview:
Overview
This is a job for an UPLC-MSMS technical expert in clinical analysis. Waters Clinical Business Unit is looking for someone who is genuinely excited by customer success and is ready to work at our customer sites in hospitals and clinical labs to ensure that our customers can provide reliable clinical diagnostics to their patients. We want you to be the person that these lab analysts are happy to see each time you visit.
This role is based in Delhi and extends throughout Northern India (UP,HP, Uttatkhand, Haryana, Punjab, Jammu & Kashmir , Bihar, Madhya Pradesh)
Responsibilities:
Responsibilities
The main responsibility of this role is ensuring the success of our clinical laboratory customers in India and the rest of the APAC region by providing LC-MS applications and hardware service support. The successful candidate will have to manage and deliver on customer demands including
*
* Take full responsibility for the success of our clinical laboratory customers in Northern India, by providing and executing plans to resolve applications issues, to own application escalations, and provide solutions.
* Manage the on-going Applications Professional Services job list for Northern India, ensuring that customer targets are met.
* Ensure applications work is properly recorded within Compass/CIT.
* Handle customer expectations by planning, designing, and implementing a deliverable customer support strategy for applications across in Northern India.
* Provide LC-MS applications to clinical customers in Northern India. Application work includes;
* Method implementation to Waters application notes (under FlexMethod) or 3rd party kits
* Method development as part of an agreed package with a customer
* User training under APS training part numbers
* User applications support as part of a system of follow up visits, or support call outs.
* Coordinate with the field service engineers to provide seamless customer support.
* Provide occasional, basic hardware service support to fill in gaps if they occur.
* Work collaboratively with other top CBU experts in the regional team to provide solutions to applications issues within APAC CBU.
* Provide market intelligence for future applications planning which will be carried out by HQ.
* Ensure CBU's business success in India by providing expert strategic and technical advice to the salesforce and distributors. Participate in pipeline reviews and contribute intelligence on potential opportunities.
The ideal candidate will already be familiar with many of the analytical methods in use in these labs currently and be able to work completely independently. As a principal level position, we would expect the candidate to have a firm grasp of their local market situation and a strategic plan for how best to use their technical skill set to further Waters market share, in addition to a high level of technical competency.
The individual is also expected to provide strong support for the sales of equipment, consumables and services through
* Joint visits with the sales team to prospects
* Providing demonstrations where required
* Providing advice and strategy on differentiation on products and applications
* Providing clear plans and lists of equipment, reagents and consumables required to implement analyses at prospective customer sites
Qualifications:
Qualifications
A degree in Biochemistry, Chemistry or similar, a post graduate degree is a clear advantage
At least 10 years UPLC-MSMS experience, although the more experience the better. Ideally your experience will involve Waters' single and tandem quadrupole MS systems and/or working in the clinical UPLC-MSMS analytical field. Experience with ToF systems a bonus.
Nobody is perfect, but here are some competencies that we value in the team;
* Experience with Waters Empower software
* HRMS experience
* Independence in managing workload
* Responsiveness to customers
* Accountability
* Problem solving (analytical thinking, mental flexibility)
* Customer centric attitude
* Technical aptitude
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