Clinic Supervisor - Waukee Family Medicine
US-IA-Waukee
careers
Req #: 175926
Type: Full Time Benefits
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Overview: UnityPoint Clinic Clinic Supervisor Family Medicine - Hickman Road Waukee, IA Monday-Friday 8AM-5PM Full-time + benefits Responsibilities: * Oversee daily operations of the Family Medicine Clinic, including provider schedules, staffing coverage, and patient flow to support comprehensive primary care services. * Provide frontline leadership for clinical and front-office staff, including recruitment, onboarding, training, coaching, and performance evaluations. * Optimize clinic workflows, appointment access, and care coordination to improve efficiency, continuity of care, and patient experience. * Ensure adherence to clinic policies, procedures, and safety standards, including infection prevention, preventive care, and chronic disease management workflows. * Serve as the primary point of contact for staff concerns, providing guidance, conflict resolution, and escalation when appropriate. * Promote clear, compassionate communication among providers, staff, patients, and leadership to support a patient-centered environment. * Support team-based care delivery and coordination with care management, behavioral health, and specialty referral services. * Ensure timely patient follow-up, continuity of care, and adherence to care plans across preventive, acute, and chronic conditions. * Lead clinic response during emergencies and maintain a safe environment for patients, visitors, and staff. * Support clinic financial and operational goals through effective resource utilization, scheduling optimization, and cost-conscious practices. * Ensure compliance with regulatory and accreditation requirements, including HIPAA, OSHA, CLIA, and infection prevention standards. * Monitor environmental safety and ensure secure handling of protected health information. * Track operational, quality, and patient satisfaction metrics and support performance improvement initiatives. * Model the organization's mission, vision, and values and maintain compliance with required training, licensure, and attendance expectations. * Foster a collaborative, accountable culture focused on quality improvement and high-quality patient care. Qualifications: Education: * RN, LPN, or CMA credential with a bachelor's degree or equivalent experience required. * Business or healthcare management degree preferred. Experience: * 2-3 years of clinic operations experience preferred. * Supervisory or leadership experience in healthcare is a plus. Licenses/Certifications: * Active RN/LPN/CMA credential. * Valid driver's license if driving for work-related duties. Skills & Abilities: * Strong leadership, communication, and problem-solving skills. * Proficient in EPIC and Microsoft Office a plus! * Knowledge of healthcare operations, compliance, and patient experience best practices.
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