Overview:
CHI St. Alexius Health Dickinson, part of CommonSpirit Heath, a national nonprofit health system based in Englewood, Colorado. The faith-based system operates in 18 states and includes 103 hospitals. Additional services offered within the system are: long-term care, assisted and residential living communities, community health services organizations, home health agencies, and numerous outpatient facilities.
Responsibilities:
Under general supervision, performs front office processes associated with patient check-in, check-out, scheduling, referrals, and electronic medical records. Administers and supports the clinic's billing, and insurance functions, in accordance with internal standards and procedures, and regulatory requirements.
* Perform patient check-in at the time of visit; interviews patients and completes all paperwork necessary to ensure the admitting process is efficient, and all clinic and regulatory policies are in compliance.
* Copy/scan patient medical records, benefit/insurance information, and related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record system.
* Perform patient check-out including pricing services to accurately support the need and documentation for each service.
* Collect patient responsibility payments, and answer routine patient insurance and billing inquiries.
* Answer phone calls, confirm next day appointments, ensure insurance coverage, and alert patients as to what documentation is needed, including details associated with time-of-service payment schedules.
* Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers.
* Coordinate scheduling with that of the practitioners' schedules to ensure proper coverage of patient appointments and out-of-office calls.
Qualifications:
Education and Experience
* High School Diploma or GED, Required Upon Hire.
* Two (2) years related experience in a healthcare environment, Preferred.
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