Overview:
Under general supervision, the Clinic Billing and Follow-Up Specialist handles essential billing and insurance follow-up functions. This role requires a fundamental understanding of insurance claim processing, knowledge of HCFA claim forms, and the ability to interpret insurance explanation of benefits (EOBs), handle denials, and perform follow-up with insurers to ensure claims resolution. The position encompasses business office responsibilities related to patient accounts, including charge import, appeals, diagnostics and procedural coding, and claim follow-up with third-party payers to achieve a zero-balance resolution.
Responsibilities:
Functions
* Promote the mission, vision, and values of the organization
* Import charges from queues in a timely manner and append modifiers or any required information for claim transmission
* Review daily accounts that are ready to be billed in Waystar from Meditech
* Initiate correction on all claims with errors by the designated time
* Follow up on any correspondence that may have been received on that day or the previous day
* Cross train on billing all lines of business to the different payers
* Pull listing of all accounts assigned to be follow up by specific payer
* Diagnostic and procedural coding
Follow-Up Responsibilities
* Responsible for the resubmission of primary, secondary, and tertiary claims per respective regulations and policies.
* Communicate with third-party representatives as necessary to complete claims processing and /or resolve problem claims.
* Follow-up daily on post processing activity including but not limited to, rejected billings, adjustments, and rebilling, and denied claims for accounts.
* Maintain accounts receivable detail of their accounts through tasking.
* Maintains standards per payer for percentage accounts >90 days.
* Works minimum standard number of accounts per payer per day.
* Meets or exceeds collection goals by payer each month.
* Works all assigned accounts as assigned, depending on balance.
* Complete appeals as required.
* Participates in educational activities and attends monthly department staff meetings.
* Maintains confidentiality: adheres to all HIPAA guidelines/regulations.
* Other duties as assigned from time to time.
* Attend educational activities and monthly department staff meetings
* Perform other duties as assigned
Qualifications:
* High School Diploma or GED
* Six months previous experience in clinic registration, billing and collections, financial counseling, or customer service preferred
* Knowledge of medical terminology preferred
* Basic computer proficiency
* Typing speed: minimum 40 WPM
* Familiarity with CPT and ICD-9 coding is helpful
* Good written and verbal communication skills are essential for account follow-up
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