Client Services Specialist
Careers (External)
Req #: 6242
Type: Full-Time
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Overview: GovCIO is currently hiring for a Client Support Specialist to analyze issues, identify root causes, and implement solutions to ensure client satisfaction. This position will be located in Columbia MD, and will be an onsite position. Responsibilities: Assists customers with inquiries, resolve issues, and ensures satisfaction with products or services acting as the point of contact for clients. Communicate with clients through various channels like phone, email, or chat, and collaborate with other teams to address complex problems. Building and maintaining strong client relationships and working with other departments like sales, marketing, or engineering to resolve complex issues and improve customer satisfaction. Building rapport with clients, understanding their needs, and fostering long-term loyalty. * Strong written and verbal communication skills are essential for interacting with clients effectively * Managing multiple client interactions and tasks simultaneously requires strong organizational skills * Familiarity with CRM systems, help desk ticketing systems, and other relevant software. * The ability to analyze issues, identify root causes, and implement solutions is crucial Qualifications: Bachelor's with 2-5 years (or commensurate experience) Required Skills and Experience * Clearance Required: TS/SCI * 3-5 years of experience as the primary technical contact, troubleshooting IT and classroom issues, managing tickets, and escalating incidents. * Skilled in end-user support, troubleshooting, communication, and ticket management. * Information Assurance Technician (IAT) Level I ****PENDING CONTRACT AWARD***** Preferred Skills and Experience
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