Client Services Manager
US-TX-Dallas
Careers (External)
Req #: 16038
Type: Full Time
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Overview: Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today's biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us. The American Heart Association has an excellent opportunity for a Client Services Manager with our National Center. The location of the selected candidate is flexible and remote. This is a full-time, benefits eligible, grant-funded opportunity, current funding is through 6/9/2028. Expected pay range will be $60,00 to $80,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. #TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs. Responsibilities: Responsible for providing advanced account services and building on established relationships with customers. Responsible for managing sales process and activities to ensure excellence and attention to details of the sales support and service effort. Also, responsible for daily operations and implementation of client supported project, program or promotion, including issue management, tracking and reporting on achievement to defined goals. Essential Job Duties * Serve as primary point of contact for servicing assigned accounts. Provide exceptional account support to build and maintain a positive relationship between the American Heart Association/American Stroke Association and the Account. * Analyze existing accounts, qualify and validate customer-specific needs and develop solution criteria. Maintain and analyze account fulfillment patterns while focusing on underlying issues to eliminate recurring account problems. * Respond to the needs of the Account, decide which course of action to take, and execute that action with minimal or no consultation or direction. Monitor Account preferences, identify and evaluate additional business opportunities with current Accounts to assist in determining focus of growth and/or sales efforts. * Perform market research to assist in determining pricing strategy for customers. Work with leadership and the product team to develop business development strategies for customers. Develop product marketing messages for use in collateral and events. * Forecast and track revenues and activities in a timely manner, helping to generate monthly and end-of-year revenue forecasts. Record and report on account interactions, activations and execution of the supported initiative including tracking progress and reporting. Qualifications: * Bachelor's Degree in Business, Marketing, Communications, related area or equivalent work experience * Three (3) years of experience with Sales, Customer Service, Field Service and or Marketing. Five (5) years of experience preferred. * Decision making ability towards solving problems, while working under pressure and effectively communicating these solutions to co‑workers and customers * Excellent time management skills * Excellent in advanced PowerPoint, Word and Excel and delivering power Point presentations to both large and small groups * Ability to effectively interact with corporate representatives at the high management level
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