Overview:
Job Title: Client Services Lead
Location: Shaw AFB, SC
Responsibilities:
Trace Systems is actively recruiting for a Client Services Lead to support the AFCENT Combined Air Operations Center (CAOC) contract in Shaw AFB, SC.
The job responsibilities include, but are not limited to:
* Supervising daily operations of the helpdesk/client systems team
* Conflict management
* Assigning tasks and priorities among the team
* Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs;
* Provide system support to clients operating on the network/domain;
* Configure client level software, modify software configuration, and perform basicconfiguration management functions;
* Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;Install equipment IAW AFCENT and SPIN-C directives;
* Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;
* Periodically review the organization's needs for computer resources and validate computer equipment requirements;
* Promote user awareness concerning unauthorized or illegal use of computer hardware and software;
* Implement client workstation software patches, security fixes, and service releases according to local instructions;
* Add, move and change client hardware and software to meet end user data, voice, mobile,and video needs;
* Provide system support to clients operating on the network/domain;
* Configure client level software, modify software configuration, and perform basicconfiguration management functions;
* Ensure notification of unit Equipment Custodian of any hardware relocation andequipment problems;
* Install equipment IAW AFCENT and SPIN-C directives;
* Assist with installing, testing, and accepting new systems according to the terms of thepurchase contract and instructions;
* Periodically review the organization's needs for computer resources and validatecomputer equipment requirements;
* Promote user awareness concerning unauthorized or illegal use of computer hardwareand software;
* Implement client workstation software patches, security fixes, and service releasesaccording to local instructions
* Perform e-mail management and assist users with creating PSTs and moving officialemails to electronic file plans;Assist with the tracking and management of OEM/COTS licenses, warranties, service
level agreements renewals for client equipment and software; and
* Support O&M of deployable communications suites (e.g., Executive CommunicationKits (ECK), including equipment set set-up, tear-down, troubleshooting
* Briefing leadership
* Global travel up to 10%
* Other duties as required
Qualifications:
* Active, in-scope US Government issued Top Secret clearance with SCI eligibility.
* Due to the nature of the work and contract requirements, US Citizenship is required.
* DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher
GENERAL EXPERIENCE:
* 3 years of experience managing a team of at least 5 personnel
* Responding to help desk tickets and resolving technical issues for hardware, software, and network systems
* Providing support for operating systems(Windows, macOS, Linux) and common software applications
* Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues
* Assisting end-users with systme logins, password resets and account management.
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