Client Services Lead
US-SC-Shaw AFB
Trace Systems
Req #: 6213
Type: Regular Full-Time
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Overview: Job Title: Client Services Lead Location: Shaw AFB, SC Responsibilities: Trace Systems is actively recruiting for a Client Services Lead to support the AFCENT Combined Air Operations Center (CAOC) contract in Shaw AFB, SC. The job responsibilities include, but are not limited to: * Supervising daily operations of the helpdesk/client systems team * Conflict management * Assigning tasks and priorities among the team * Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs; * Provide system support to clients operating on the network/domain; * Configure client level software, modify software configuration, and perform basicconfiguration management functions; * Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;Install equipment IAW AFCENT and SPIN-C directives; * Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions; * Periodically review the organization's needs for computer resources and validate computer equipment requirements; * Promote user awareness concerning unauthorized or illegal use of computer hardware and software; * Implement client workstation software patches, security fixes, and service releases according to local instructions; * Add, move and change client hardware and software to meet end user data, voice, mobile,and video needs; * Provide system support to clients operating on the network/domain; * Configure client level software, modify software configuration, and perform basicconfiguration management functions; * Ensure notification of unit Equipment Custodian of any hardware relocation andequipment problems; * Install equipment IAW AFCENT and SPIN-C directives; * Assist with installing, testing, and accepting new systems according to the terms of thepurchase contract and instructions; * Periodically review the organization's needs for computer resources and validatecomputer equipment requirements; * Promote user awareness concerning unauthorized or illegal use of computer hardwareand software; * Implement client workstation software patches, security fixes, and service releasesaccording to local instructions * Perform e-mail management and assist users with creating PSTs and moving officialemails to electronic file plans;Assist with the tracking and management of OEM/COTS licenses, warranties, service level agreements renewals for client equipment and software; and * Support O&M of deployable communications suites (e.g., Executive CommunicationKits (ECK), including equipment set set-up, tear-down, troubleshooting * Briefing leadership * Global travel up to 10% * Other duties as required Qualifications: * Active, in-scope US Government issued Top Secret clearance with SCI eligibility. * Due to the nature of the work and contract requirements, US Citizenship is required. * DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher GENERAL EXPERIENCE: * 3 years of experience managing a team of at least 5 personnel * Responding to help desk tickets and resolving technical issues for hardware, software, and network systems * Providing support for operating systems(Windows, macOS, Linux) and common software applications * Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues * Assisting end-users with systme logins, password resets and account management.
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