Client Partner
DE-Remote
Careers (External)
Req #: 33038
Type: Full-Time
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Overview: About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it's really our people who give us passion to always seek ways to do things better. As such, we're serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Europe and around the world as we continue to innovate and revolutionize how we support our customers. Our regional offices serve as centralized hubs where employees and customers from across Europe can come together to work towards solving some of the biggest challenges facing supply chains. Responsibilities: Location This is a remote position. You can work from home and be located anywhere in Germany About the team Working as part of the Professional Services (PS) team at Kinaxis, the Client Partner is responsible for structuring and selling the services required to successfully deploy Maestro and associated services (Change Management, Business Process Design, Custom Learning Services and Integration Development where appropriate), within Europe. Leveraging their knowledge of Maestro as well as their commercial acumen in the supply chain management space, the Client Partner acts as a trusted advisor to identify and promote Kinaxis solutions to assist in solving customer challenges and ensure an optimal delivery plan. The Client Partner must be able to communicate and work with all levels of internal and external stakeholders ranging from C-level executives, sales partners to key operationalpersonnel Qualifications: What you will do * Identify sales and services opportunities for an assigned book of business and manage ongoing engagements with customers throughout the services sale lifecycle. * Present deployment methodology and make recommendations on phased approaches to deployments. * Develop strategic account plans to meet assigned revenue target. * Partner with the internal Sales team to identify and close new business opportunities. * Develop comprehensive SOWs, including communicating what would be required in terms of cost, time, and resources to deploy an implementation to client specifications. * Lead discovery workshops to understand client business issues and gain a shared understanding of the project and develop a design direction. * Build productive partnerships with internal stakeholders of the PS, Product Management, Support Services, and Sales teams. * Responsible for helping to establish referenceable clients for Kinaxis. * Build and maintain effective relationships with partner organizations who are engaged in sales, or deployment of, Kinaxis' solutions. * Be the deployment trusted advisor for customers and partners What we are looking for * Bachelor's degree in computer science, process engineering, business, supply chain management or a related field. * Minimum 7 years industry experience in large scale and complex implementations in software consulting services, including hands on experience developing SOWs to deploy client projects, ideally in the supply chain management space. * Minimum of 5 years' experience in professional services sales with new customers. * A background in consulting * Excellent communicator and able to gain trust quickly with all levels of customers up to C-suite. * Proven negotiator with a track record of consistently meeting or exceeding revenue targets. * Dynamic and critical thinker who can understand the intricacies of a deployment and the solution, while also maintaining a strategic view of the project and customer needs #clientpartner #li-ow1
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