Client Experience Coordinator
US-MA-Norwell
Snow and Jones
Req #: 11069
Type: Full-Time
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Overview: Now Hiring: Client Experience Coordinator Location: Norwell, MA Compensation: $25 - $28 hourly DOE Schedule: Full Time M-F 8:30-5:00 About UsSnow and Jones, Inc. has been a trusted, family-owned plumbing and heating distributor since 1952. Serving the South Shore and Cape Cod, we take pride in delivering exceptional products and a high-end showroom experience for our customers. Position OverviewWe're seeking a friendly, organized, and detail-oriented Client Experience Coordinator to join our Norwell showroom team. This role is the first point of contact for clients and plays a key part in ensuring a seamless and professional customer experience. What You'll Do Front Desk & Client Experience * Greet and welcome all showroom clients with a professional, friendly demeanor * Answer and direct incoming calls; take messages as needed * Serve as a liaison between clients and warehouse staff * Maintain a clean, organized, and inviting showroom environment * Monitor and restock office and showroom supplies Administrative Support * Maintain open order reports for the sales team * Manage Sales Associates' calendars and appointments * Process returns, damage claims, and shipping issues * Handle showroom payments and daily cash reconciliation * Coordinate delivery scheduling with the Branch Manager * Assist with warranty claims and showroom events as needed What We're Looking For * Previous receptionist or administrative experience preferred * Strong Microsoft Outlook and calendar management skills * Experience with ERP/CRM systems (training provided) * Ability to manage a multi-line phone system * Excellent communication skills, both written and verbal * Strong attention to detail and follow-through * Self-motivated with the ability to multitask Schedule & Benefits * Monday-Friday, 8:30 AM - 5:00 PM (30-minute lunch) * Competitive hourly pay: $25-$28/hour * Health and dental insurance * 401(k) with company match * Paid vacation and sick time * Additional benefits offered
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