Client Device Specialist
US-IL-Dixon
External Apply Portal
Req #: 94849
Type: Full Time
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Overview: About Pointcore, Inc. Pointcore serves the healthcare industry through proven excellence in key services that enable patient care including technology services (application, IT, network and cybersecurity), healthcare technology management (HTM or biomedical equipment services), supply chain, business and construction. As an extension of OSF HealthCare, one of the nation's leading healthcare organizations, Pointcore leverages decades of experience serving hospitals and clinics of all sizes to extend resources, share cost and utilize common infrastructure with external clients, all to the benefit of patients. Learn more about Pointcore innovation by following us on LinkedIn and at Pointcore.com. POSITION SUMMARY: The Client Device Support (CDS) Specialist I provides basic technical troubleshooting and assistance with OSF computer systems. They assist staff requests to resolve basic computer problems for clients in person, via telephone or remotely. They provide assistance with the use of computer hardware, software, printing, adds/move /changes, and installations. Troubleshooting Service Request and Incidents with business and clinical applications, office productivity suite, electronic mail, and various operating systems. Provides assistance in assigned implementation projects and/or relocations. They escalate concerns to higher-level technicians as appropriate when unable to provide resolution. Maintains simple inventory control and asset management. CDS Specialist I normally provides support at one or two OSF locations/facilities. Qualifications: REQUIRED QUALIFICATIONS: * A basic to intermediate level of computer information systems and application support knowledge * 1 year of client device support experience * 1 year of field service computer support experience in a business environment or related experience Other Skills/Knowledge: * Ability to troubleshoot computer systems problems. * Ability to proficiently operate a personal computer and computer software programs necessary to carry out principal duties including Microsoft Office Suite, Visio diagrams and organizational specific systems. * Ability to effectively communicate to technical and non-technical audiences. * Analytical skills necessary to diagnose basic to intermediate computer hardware/device, workstation operating systems, office automation software and business problems and apply information system technology for effective resolution. * Working knowledge of and basic troubleshooting of Microsoft applications. PREFERRED QUALIFICATIONS: * 1 year of client device support experience. * 1 year of field service computer support experience in a business environment or related experience. * Some form of technical accreditation in a related field. * Experience in information technology customer service. * Experience with key OSF applications/technology. OSF HealthCare is an Equal Opportunity Employer.
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