Client Advisor - Personal Insurance

				Overview:

Marsh McLennan Agency's Personal Insurance division is looking for a passionate and people-oriented service professional to develop, implement and deliver outstanding insurance and risk management customer service to our high-net-worth Personal Insurance clients. As a Client Advisor, you are in charge of ensuring a smooth client experience by managing day-to-day customer service interactions and maintaining strong and long-lasting relationships with our high-net worth clients. 

In your career at MMA, we will give you access to mentorship, training, resources, and development to ensure your success, but you will need to supply the spirit. Our colleagues don't stop short of excellence and are compelled to do what's best for their clients, colleagues and communities.   

Responsibilities:

* Collaborate with colleagues to handle incoming service requests. We will count on you to inform, educate, and make recommendations to high-net worth clients, carriers and underwriters.
* Independently manage a book of business including conducting account reviews which includes analyzing coverage, doing market researching, remarketing, offering appropriate options, actively soliciting referrals for additional lines of business.
* Be a resource for clients in risk mitigation regarding individual situations.
* Analysis: You can determine acceptability and placement of coverage and also provide customers with insurance coverage recommendations for improved or additional coverage.
* Update client information: Ensure account data is accurately captured, entered and maintained in our agency management system.
* Customer service: ensure that you and your designated sales and service team provide effective and efficient customer service.
* Plus (the fine print): you'll follow organization policies and procedures, sales and service standards and established workflows. You'll ensure quality control through proper file documentation and maintenance. You'll maintain confidentiality and be an all-around awesome member of our team.

Qualifications:

* You're a client service advocate. You're passionate about delivering an exceptional level of customer service and support. 
* You're ready to throw all stereotypes of "insurance" out the window and challenge the status-quo. 
* You're smart. You understand business and people.
* You're good with people, even on the tough days. 
* You're team oriented. You maintain positive relationships with your colleagues-and you enjoy it. You're that person everyone can depend on to pay attention to details, to make deadlines, to be accurate and complete when interacting clients, colleagues and carriers.
* Leadership skills. You actually walk the walk. You lead by example.
* You're that person everyone can depend on-to pay attention to details, to make deadlines, to be accurate and complete when interacting with clients, colleagues and carriers.
* You love to learn. You're earnest about improving and pursuing professional development.
* You can adapt-because our industry changes constantly and so do the needs of our clients. You're good at staying on your toes. 
* You're ready for a meaningful change. No more corporate vanilla structure for you. (Yes, an insurance company really just said that.) 
* You embrace our core values: accountability, balance, excellence, integrity, respect and humanity. 

Additional Requirements:

* Five or more years of insurance industry or related experience
* Ability to obtain CPRIA (Chartered Private Risk and Insurance Advisor) accredidation 

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

The Perks:

We take pride in providing our colleagues with a competitive compensation package; we will honor all local and state salary thresholds. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Additionally, this position may be eligible for performance-based incentives, annual profit sharing and a benefits package that includes paid paternity/maternity leave, medical leave, 401K savings and other wellbeing programs. Decisions will be determined on a case-by-case basis.

Who you are is who we are.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.  If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com

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Marsh McLennan Agency - Northwest Region

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