Claims Assistant I
US-FL-Boca Raton
careers
Req #: 19576
Type: Regular Full-Time
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Overview: When new in the role, over the first 6-12 months, the Claim Assistant I is learning all aspects of the LOB Claims support. The Claim Assistant I will provide assistance to Claim Adjusters by performing a variety of support services. The position has frequent oversight by the supervisor to support the Claim Assistant I. The Claim Assistant I maintains a solid understanding of AmTrust's mission, vision, and values. Upholds the standards of the AmTrust and Claims organization. *This role is hybrid out of our Boca Raton FL, Maitland FL, or Alpharetta GA office* Responsibilities: * With coaching and oversight from Supervisor: * Performs general maintenance /data entry in the claim files * Receives and/or returns telephone calls from providers and or claimants * Generate letters from system/templates * Schedule medical appointments for claimants * Forward medical records * Coordinate and handle mailing requests to include, but not limited to, standard, overnights and certified/return receipts * Submit referrals for various vendors * Performs other functional duties as assigned. * Whether directly or indirectly interacting with customers, ensures quality and timely service is provided to all. * Develop some critical thinking and decision-making skills to gather, assess, analyze, question, verify, interpret and understand key or root issues. * Demonstrates ability to learn technical processes and learn from mistakes to deliver a quality product to stakeholders and business partners. * Perform tasks assigned with an acceptable error rate., meeting the SLA rate. * Establishes and maintains effective relationships with customers, gains their respect and trust. * Adhere to any compliance changes as directed by your supervisor. * Performs other functionally related duties as assigned. * May be required to work overtime as assigned. The expected salary range for this role is $17.00/hr. - $23.25/hr. Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations. This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. Qualifications: * High School diploma * Ability to take direction and make sound business decisions * Self-motivated and detail oriented * Ability to adapt to a changing environment * Professional telephone demeanor and good oral and written communication skills * Ability to work well under pressure and multi-task in a fast-paced environment * Basic understanding of business technology including Excel. * Ability to work both independently and in a team environment Preferred: * Some college * Prior experience in a claims department or related experience
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