Claim Team Manager - Property Field Inspection
US-SC-Charleston
Careers (External)
Req #: 43640
Type: Regular Full Time
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Overview: Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! Responsibilities: Team Managers are committed to leading and developing our employees to ensure they provide the best service for our customers. This includes: * First-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management and salary activities * Review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments * Coordinating, communicating, and implementing new Company programs, policies, practices, and procedures * Ensuring compliance with company procedures, applicable federal/state laws, and legal requirements * Promoting development of employees within an inclusive environment Where You'll Work: This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Candidates may be asked to work outside of their assigned territory as business needs dictates. This position is located in Charleston, SC and responsible for leading a team who services these zip codes: 29003 29042 29081 29082 29401 29403 29404 29405 29406 29407 29409 29410 29412 29414 29418 29420 29424 29425 29426 29429 29431 29432 29434 29435 29436 29437 29438 29439 29445 29446 29448 29449 29450 29451 29452 29455 29456 29461 29464 29466 29468 29469 29470 29471 29472 29474 29475 29477 29479 29481 29482 29483 29485 29486 29487 29488 29492 29493 29810 29812 29817 29827 29836 29843 29849 29853 29902 29904 29905 29906 29907 29909 29910 29911 29912 29915 29916 29918 29920 29921 29922 29923 29924 29926 29927 29928 29929 29932 29934 29935 29936 29940 29941 29943 29944 29945 Competitive candidates should reside within a commutable distance of this territory. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours. Qualifications: Competitive candidates must demonstrate the following: * Effective written and verbal communication skills * Demonstrated leadership behaviors * Promote and maintain a relentless focus on the customer when making decisions * Candidly assess our environment and tackle challenges head-on * Inspire and energize people to understand and achieve common goals * Physical agility to allow for: frequent lifting, carrying, and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces * May be required to complete Rope and Harness Safety Training * A valid driver's license is required Preferred: * Bachelor's degree in a related field of equivalent work experience * Claims operations and/or call center experience * Prior leadership experience * Experience with Xactimate, XactContents Additional Details: * Employees must successfully complete all required training, including applicable licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s)
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