Claim Specialist - Property Field Inspection
US-OH-Cincinnati
Careers (External)
Req #: 44392
Type: Regular Full Time
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Overview: Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! Responsibilities: Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather-related claims for homeowners, commercial properties, and large losses. We are looking for an experienced and highly skilled professional to contribute to our dynamic team. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service. Key Responsibilities: * Conduct on-site inspections and assessments of property damages for both residential and commercial claims * Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently * May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions * Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally * Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process * Investigate and adjust both personal and commercial property claims with exposures up to $500,000 * Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations * Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines Where you'll work: This position is located in Cincinnati, OH. Competitive candidates should reside within one of the listed zip codes and will service this same territory: 45001 45002 45005 45011 45013 45014 45015 45030 45032 45033 45034 45039 45040 45041 45042 45044 45050 45052 45053 45054 45056 45064 45065 45066 45067 45069 45070 45102 45103 45106 45107 45111 45112 45113 45118 45119 45120 45122 45130 45131 45140 45142 45146 45147 45148 45150 45152 45153 45154 45156 45157 45158 45160 45162 45174 45176 45177 45202 45203 45204 45205 45206 45207 45208 45209 45211 45212 45213 45214 45215 45216 45217 45218 45219 45220 45221 45223 45224 45225 45226 45227 45229 45230 45231 45232 45233 45236 45237 45238 45239 45240 45241 45242 45243 45244 45245 45246 45247 45248 45249 45251 45252 45255 This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel outside your assigned area to assist in other territories. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours. Qualifications: Competitive candidates must demonstrate: * Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims * Strong knowledge of property insurance policies, coverage and claim handling practices * Knowledge of both residential and commercial building construction * Familiarity with local regulations and compliance requirements in your assigned territory * Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders * Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus * Proven ability to assess damages, estimate repair costs, and negotiate settlements * Detail-oriented with strong organizational and analytical skills * Proficient in using claims management software and other relevant tools * Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces * May be required to complete Rope and Harness Safety Training. * A valid driver's license is required Preferred: * Bachelor's Degree in a related field or equivalent work experience * Experience in handling complex or high-value claims * Construction background * Water mitigation inspection experience * Xactimate, XactContents Additional Details: * Employees must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s). * State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing
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