Claim Specialist - Property Field Inspection
US-NY-Utica
Careers (External)
Req #: 41791
Type: Regular Full Time
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Overview: Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! Responsibilities: Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather-related claims for homeowners, commercial properties, and large losses. We are looking for an experienced and highly skilled professional to contribute to our dynamic team. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service. Key Responsibilities: * Conduct on-site inspections and assessments of property damages for both residential and commercial claims * Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently * May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions * Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally * Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process * Investigate and adjust both personal and commercial property claims with exposures up to $500,000 * Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations * Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines Where you'll work: This position is located in Utica, NY. Competitive candidates should reside within one of the listed zip codes and will service this same territory: 12032 12043 12068 12072 12078 12095 12108 12139 12164 12166 12190 12812 12842 12847 13035 13061 13072 13122 13123 13157 13163 13301 13303 13304 13305 13309 13310 13312 13313 13314 13315 13317 13318 13319 13320 13321 13322 13323 13324 13325 13326 13327 13328 13329 13331 13332 13333 13334 13335 13337 13338 13339 13340 13342 13343 13345 13346 13348 13350 13352 13353 13354 13355 13357 13360 13361 13363 13364 13365 13367 13368 13402 13403 13404 13406 13407 13408 13409 13410 13411 13413 13416 13417 13418 13420 13424 13425 13428 13431 13433 13435 13436 13438 13439 13440 13441 13450 13452 13454 13456 13457 13459 13460 13464 13468 13469 13470 13471 13472 13473 13480 13482 13485 13486 13488 13489 13490 13491 13492 13494 13495 13501 13502 13815 13843 This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel outside your assigned area to assist in other territories. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours. Qualifications: Competitive candidates must demonstrate: * Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims * Strong knowledge of property insurance policies, coverage and claim handling practices * Knowledge of both residential and commercial building construction * Familiarity with local regulations and compliance requirements in your assigned territory * Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders * Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus * Proven ability to assess damages, estimate repair costs, and negotiate settlements * Detail-oriented with strong organizational and analytical skills * Proficient in using claims management software and other relevant tools * Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces * May be required to complete Rope and Harness Safety Training. * A valid driver's license is required Preferred: * Bachelor's Degree in a related field or equivalent work experience * Experience in handling complex or high-value claims * Construction background * Water mitigation inspection experience * Xactimate, XactContents Additional Details: * Employees must successfully complete all required training, including applicable licensing exam(s) and background checks required of various state(s). * State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing
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