Claim Specialist - Property Field Inspection
US-CT-Sandy Hook
Careers (External)
Req #: 41454
Type: Regular Full Time
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Overview: Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! Responsibilities: Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather-related claims for homeowners, commercial properties, and large losses. We are looking for an experienced and highly skilled professional to contribute to our dynamic team. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service. Key Responsibilities: * Conduct on-site inspections and assessments of property damages for both residential and commercial claims * Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently * May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions * Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally * Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process * Investigate and adjust both personal and commercial property claims with exposures up to $500,000 * Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations * Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines Where you'll work: This position is located in Sandy Hook, CT. Competitive candidates should reside within one of the listed zip codes and will service this same territory: 06001 06010 06013 06018 06019 06021 06024 06026 06027 06031 06035 06039 06057 06058 06060 06061 06063 06065 06068 06069 06070 06085 06089 06090 06091 06092 06093 06098 06468 06470 06479 06482 06488 06489 06702 06704 06708 06710 06716 06750 06751 06752 06753 06754 06755 06756 06757 06758 06759 06762 06763 06776 06777 06778 06779 06782 06783 06784 06785 06786 06787 06790 06791 06793 06794 06795 06796 06798 06801 06804 06810 06811 06812 06877 06896 This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel outside your assigned area to assist in other territories. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours. Qualifications: Competitive candidates must demonstrate: * Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims * Strong knowledge of property insurance policies, coverage and claim handling practices * Knowledge of both residential and commercial building construction * Familiarity with local regulations and compliance requirements in your assigned territory * Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders * Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus * Proven ability to assess damages, estimate repair costs, and negotiate settlements * Detail-oriented with strong organizational and analytical skills * Proficient in using claims management software and other relevant tools * Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces * May be required to complete Rope and Harness Safety Training. * A valid driver's license is required Preferred: * Bachelor's Degree in a related field or equivalent work experience * Experience in handling complex or high-value claims * Construction background * Water mitigation inspection experience * Xactimate, XactContents Additional Details: * Employees must successfully complete all required training, including applicable licensing exam(s) and background checks required of various state(s). * State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing
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