Claim Specialist - Auto Property Complex (Spanish) - Hybrid
US-TX-Richardson
Careers (External)
Req #: 43981
Type: Regular Full Time
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Overview: Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! Responsibilities: Our Claim Specialists are committed to helping our customers through the claims process while providing Remarkable(r) service. This includes: * Investigating, evaluating, negotiating, and settling claims * Applying knowledge of policies, and insurance regulations when determining coverage, liability, & damages * Contacting customers by telephone, written correspondence and/or various electronic media * Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment * Supporting our customers through personalized, caring, and simple interactions Where You'll Work: This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you may have a higher percentage of time spent in-office to support your learning experience. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours. Qualifications: Competitive candidates demonstrate the following: * We are looking to fill these positions with candidates who are bilingual Spanish which may result in additional compensation based on the level of bilingual proficiency. * Prior claim handling experience * Strong written and verbal communication skills * Strong critical thinking and decision-making skills * Ability to multi-task across technical platforms * Accountability and Resourcefulness Additional Details: * Employees must successfully complete all required training, including applicable proficiency, licensing exam(s) and background checks required of various state(s). * State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing
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