Claim Associate - Auto - Hybrid
US-AZ-Tempe
Careers (External)
Req #: 42420
Type: Regular Full Time
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Overview: Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! Responsibilities: Our Claim Associates are committed to helping our customers through the claims process while providing Remarkable(r) service. This includes: * Answering inbound calls and making outbound calls to customers within a fast paced, call center environment * Supporting our customers through personalized, caring, and simple interactions * Proactively investigating claims * Applying policy coverage * Accurately documenting claim files Several of our Claims teams are hiring, and you may be considered for multiple opportunities where your skills and qualifications align. Where You'll Work: This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you may have a higher percentage of time spent in-office to support your learning experience. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours. Qualifications: Competitive candidates also demonstrate the following: * Strong written and verbal communication skills * Strong critical thinking and decision-making skills * Ability to multi-task across technical platforms * Accountability * Resourcefulness Additional Details: * Employees must successfully complete all required training, including applicable proficiency, licensing exam(s) and background checks required of various state(s). * State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.
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