Chief of Staff

				Overview:

As the City of Boston's largest department, the Boston Centers for Youth & Families (BCYF) Chief of Staff is responsible for supporting the strategic vision of the department, building an effective and healthy team culture, improving department operations, and managing progress toward department-wide goals. BCYF's CoS will also be responsible for performing a variety of advanced professional duties and analytical projects for the Commissioner; relieving the Commissioner of administrative detail; serving as a project manager to priority initiatives; and representing the Commissioner at internal and external meetings as needed.

Responsibilities:

Duties are performed under the general direction of the Commissioner. As the principal aide to the Commissioner handles a wide range of projects and departmental matters of importance, including:

Strategic Thinking and Planning

* Leads various strategic initiatives, including BCYF's identified priorities, operations of the Executive Office, and special projects.
* Assists in the development and maintenance of organizational policies, protocols, and procedures in every aspect of the department.
* Works with the Commissioner and senior leadership on systemic efficiencies, strategy development, and organizational coordination.
* Create accountability structures to ensure each aspect of the department is working towards measurable goals-track progress. 

Communication

* Serves as the Commissioner's liaison with BCYF personnel and community partners to ensure information flow to and from the Executive Office.
* Prepares and/or contributes to preparing reports, briefings, presentations, and responses on institutional and strategic issues, as appropriate.
* Builds (reactive and proactive) information flow systems to ensure that staff are well informed of relevant decisions and plans. 

Leadership

* Supports management of the executive leadership team, ensuring adequate resources and infrastructure to achieve goals.
* Plans, executes, and enforces different workstreams like 1:1 meetings, leadership, and all staff meetings.
* Supervises projects on behalf of the Commissioner that involve senior-level staff. 
* Advocate for staff and/or offer feedback when necessary.  
* Works in a confidential capacity with the Commissioner.
* Performs other duties as required. 

Qualifications:

* At least five (5) years of relevant work experience: project management experience, designing and implementing human service programs, and working within city/municipal government.
* A Bachelor's degree in business or public administration, management, communications, marketing, or related field is preferred, and may be substituted for two(2) years of the required experience. 
* Experience managing and building teams. 
* Proficiency in Microsoft applications and Google Suite.
* Ability to perform complex tasks and manage multiple projects.
* Strong prioritization skills, performing multiple tasks seamlessly with impeccable attention to detail. 
* Excellent time and project management, analytical, and problem-solving skills. 
* Demonstrated leadership, organizational, and management skills.
* Advanced analytical, evaluative, and objective critical thinking skills.
* Exceptional interpersonal skills and ability to interact effectively with all levels of staff and various stakeholders.
* Innovative thinking with a results-focused work ethic.
* Commitment to the mission of BCYF and service to all Boston residents.
* Bilingual preferred (Spanish, Haitian Creole, Cape Verdean Creole, Chinese, and Vietnamese).
* Must be able to work a flexible schedule, which may include evenings and/or weekends.
* Excellent oral and written communication and organizational skills.
* Ability to exercise good judgment and focus on detail as required by the job.
* Familiarity with state and local government operations and processes is preferred.
* Criminal Offender Record Information (C.O.R.I.) and Sexual Offender Record Information (S.O.R.I.) Check Required.
* A Massachusetts driver's License is required.

Boston Residency Required

Terms: 

* Union/Salary Plan/Grade: Non-Union/MM2-10
* Hours Per Week: 35 Hours
			

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