Chief Information Officer
US-CO-Englewood
Attract-careers1
Req #: 92217
Type: Fulltime-Regular
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Overview: The Chief Information Officer (CIO) is a strategic leadership role responsible for driving the company's global IT vision, strategy, and execution. The CIO will be a key member of the executive team, responsible for aligning IT initiatives with business objectives, fostering a culture of innovation, and maximizing the value of IT investments. This role demands a visionary leader with a proven track record of building and leading high-performing IT teams in a complex, global environment, with a strong focus on driving digital transformation, leveraging emerging technologies like Generative AI, ensuring robust cybersecurity posture, and enhancing the customer experience for consumer-facing brands. Department Summary * Reports to the President, Technology & COO * Leads a global IT Organization with more than 1,000 team members * Works closely with P&L, Engineering and Shared Services Leaders and teams in a matrixed organization * Intact, tenured Leadership Team * Position is located in Denver, Colorado Responsibilities: Key Responsibilities: * Strategic Leadership & Vision: * Develop and implement a comprehensive global IT strategy that supports the company's business objectives and drives competitive advantage. * Provide thought leadership on emerging technologies and trends, including cloud computing, artificial intelligence (AI), Generative AI (GenAI), cybersecurity, and digital transformation, and assess their potential impact on the business, with a specific focus on consumer impact. * Collaborate with executive leadership to define and prioritize IT investments, ensuring alignment with overall business strategy and customer experience goals. * Innovation & Technology Management: * Foster a culture of innovation and continuous improvement within the IT organization. * Lead the evaluation, selection, and implementation of new technologies and solutions, with a focus on GenAI, digital transformation, security initiatives, and customer-facing technology implementations. * Drive Digital Transformation: * Develop and execute a comprehensive digital transformation roadmap to modernize business processes and enhance customer experience. * Identify and implement digital solutions to optimize operations, improve efficiency, drive revenue growth, and enhance consumer interactions. * Lead the integration of digital technologies across all business units, with a focus on customer touchpoints. * Generative AI Leadership: * Develop and implement a strategic roadmap for the adoption and integration of GenAI technologies across the organization. * Identify and evaluate potential use cases for GenAI to enhance products, services, and internal processes, particularly those that impact the consumer experience. * Ensure responsible and ethical deployment of GenAI technologies, addressing potential risks and biases, and implementing proper security protocols. * Lead the development of the necessary infrastructure to support the GenAI initiatives. * Oversee the development and maintenance of robust and scalable IT infrastructure, including networks, systems, and hybrid data centers. * Operational Excellence & Security: * Ensure the reliability, security, and performance of all IT systems and services. * Develop and implement IT policies and procedures to ensure compliance with industry standards and regulations, including those related to cybersecurity and consumer data privacy. * Manage IT budgets and resources effectively, maximizing the return on investment. * Cybersecurity Leadership: * Develop and implement a comprehensive cybersecurity strategy to protect company data, systems, and intellectual property, with special consideration for customer data. * Lead the development and implementation of security policies, standards, and procedures. * Oversee the management of security infrastructure and platforms. * Conduct regular security assessments and penetration testing to identify vulnerabilities. * Lead incident response and recovery efforts in the event of a security breach. * Ensure that all AI and GenAI systems are deployed with security as a primary concern. * Stay up to date on the latest cybersecurity threats and vulnerabilities, and implement appropriate countermeasures. * Ensure that all security practices adhere to any applicable regulatory requirements. * Oversee disaster recovery and business continuity planning. * Team Leadership & Collaboration: * Build and lead a high-performing global IT organization, fostering a collaborative work environment. * Mentor and develop IT talent, ensuring the team has the skills and capabilities to meet current and future business needs. * Promote effective communication and collaboration across all levels of the organization. * Partner with business leaders to understand their needs and provide innovative IT solutions. * Foster strong relationships with vendors and technology partners. * Value Maximization: * Establish and track key performance indicators (KPIs) to measure the effectiveness of IT investments, including those related to digital transformation, GenAI, cybersecurity, and customer satisfaction. * Analyze IT spending and identify opportunities for cost optimization and efficiency improvements. Qualifications: Qualifications: * Bachelor's degree in Computer Science, Information Systems, or a related field; Master's degree preferred. * Minimum of 15 years of progressive IT leadership experience, with a proven track record of success in a global organization, including experience with consumer-facing brands. * Extensive experience in developing and implementing IT strategies that support business objectives. * Deep understanding of emerging technologies and trends, including cloud computing, artificial intelligence, Generative AI, cybersecurity, and digital transformation. * Proven experience enhancing customer experience through technology. * Proven experience leading digital transformation projects. * Demonstrable curiosity with the deployment of AI and GenAI solutions. * Strong leadership and communication skills, with the ability to influence and collaborate across all levels of the organization. * Proven ability to build and lead high-performing IT teams. * Experience managing large-scale IT budgets and resources. * Strong understanding of IT governance and compliance. * Experience working within the telecommunications industry is highly desirable. * Demonstrated ability to create a collaborative and innovative work environment. Personal Attributes: * Strategic thinker with a strong business acumen. * Results-oriented and data-driven. * Excellent communicator and collaborator. * Passionate and curious about technology and innovation. * Strong ethical and professional standards. * Adaptable and resilient in a fast-paced environment.
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