Change Delivery Manager
US-FL-Jacksonville
Careers (External)
Req #: 10819
Type: Full-Time
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Overview: Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family. PenFed is hiring a (Hybrid) Change Delivery Manager at our Jacksonville, Florida location. The primary purpose of this job is to be accountable for managing a program of projects or for the direct and independent management of the most complex projects of the business that typically include multiple systems and significant impact in multiple lines of business. Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned. * Leads a team of project managers which defines, delivers, and executes projects of varying levels of risk, size, and complexity aligned with critical enterprise objectives. * Provide program management leadership to project/program teams by ensuring alignment of individual projects against enterprise objectives. * Create and execute project communications and delivery via status reports and other deliverables necessary to inform and align stakeholders verbally and in writing. * Lead the execution and delivery of business projects and governance in alignment with business strategies. * Monitor component project schedules, performance, quality, and budget using Clarity and other appropriate tools and techniques, then define and monitor corrective actions as needed. * Develop new programs to support the strategic direction of the organization. * Developing a budget and operating plan for the program to ensure successful execution. Lead project estimation activities as inputs into to corporate budgets. * Coordinate change management activity to effective adoption of change; coordinate across all channels. * Lead and understand vendor integration with PenFed applications. * Serve as an escalation point for any issue that cannot be resolved within the established project team. * Build and contributed to a positive, team-oriented culture. * Collaborate with executives and senior management to create, prioritize, and define key strategic and tactical initiatives. * Possess and convey high level of knowledge of PM professional practice codes, methodologies, and knowledge sources to help grow PM capabilities throughout the organization. * Ensure alignment to the appropriate delivery methodology (i.e. Agile, Waterfall, Hybrid) for the project. * Provide strategic guidance and oversight to project team members to assist with project delivery; build and maintain working relationships with vendors, and other departments. * Other duties as assigned necessary to deliver project scope and improve the overall success of delivery across the organization. *This role is responsible for ensuring business continuity.* Qualifications: Equivalent combination of education and experience is considered. * Bachelor's Degree or an equivalent a combination of education and experience in lieu of degree. * Minimum of ten (10) years' experience performing project management duties in the mortgage industry or a financial services environment. * Minimum of five (5) years' program/project manager experience across different types of high-risk, high-value projects. * Prior experience in influencing, motivating, and mobilizing mid to large teams and business partners. * Experience working on large projects including operating system upgrades and integrations, automation processes and creating digital presence. * Excellent understanding of project management, including methodologies and best practices. * Demonstrated experience successfully delivering complex projects, leading teams, and interacting with the highest levels of executive leadership. * Excellent communication skills. Supervisory Responsibility This position will not supervise employees. Licenses and Certifications * PMP Certification preferred. * Scaled or Lean Agile Certification preferred * Change Management Certification preferred Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* Travel Ability to travel to various worksites and be on-call maybe required.
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