Overview:
Position: Centralized Scheduler
Location: Mentor, OH
Type of Employment: Full-time
Schedule: Weekdays (Hours Vary), 2 evenings until 7pm
Compensation: Starting at $15/hr pending experience
NovaCare Rehabilitation is looking for a Full time Centralized Scheduler who will be responsible for scheduling our patients for therapy throughout an assigned region. A Centralized Scheduler candidate has excellent organizational skills, as well as strong analytical skills, including troubleshooting and problem solving. We're looking for someone with strong customer service and interpersonal skills as well as strong attention to detail and commitment to quality and process improvement.
** Employee will be working as part of the Central scheduling team. Day to day responsibilities will be helping to maintain electronic referrals sent to Centralized scheduling, maintain authorizations, collect co-pays, and verifying insurance benefits.
Employee will also provide support scheduling for our In-Home Therapy program; sharing in overflow tasks along with PTO coverage when needed. PRN evening and weekends may be necessary and will rotate with other scheduling team members.**
Why Join Us: (benefits for full-time at 32+ hours/week)
* Start Strong: Our mentorship and orientation programs ensure a successful transition
* Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
* Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
* Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
Responsibilities:
* Familiarity with rehab therapy treatment and medical terminology.
* Comprehensive knowledge of Industrial Services and product lines.
* Excellent written and oral communication skills at multiple levels.
* Strong organizational and time management skills.
* Work as a team to ensure office is working efficiently and that all calls are made timely to potential patients and referral sources.
* Responsible for accurate procedure scheduling.
* Effectively communicates with patients, families, healthcare team members the time of visit, visit expectations, facility directions and web address to access New Patient paperwork.
* Requests an accurate clinical history as necessary for the exam. Provides instructions and specific preparations to the individual scheduling the procedure.
* Reviews and evaluates scheduled appointments for completeness.
* Assists with pre-registration process by obtaining demographic information and insurance information.
* Receives Physician orders and schedules procedures by both telephone and electronic media.
* Obtains provisional diagnosis, Physician orders and patient history to substantiate the requested treatment.
* Communicates scheduling concerns to the Center Manager or market leader.
* Communicate scheduled appointments with team members at the center and scans in any supporting documentation.
* Place calls to patients for Prehab scheduling for pre-surgical appointment.
* Works closely with the marketing department for additional opportunities to develop referral sources, as well as reports any barriers to receiving referrals.
* Other duties as assigned.
Qualifications:
Minimum:
* Highschool Diploma or GED
* 1 Year of Medical Office Experience
Preferred:
* 1 year of Front Desk Experience
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