Overview:
Responsible for scheduling of all procedures, registration activities, gathering and processing of patient demographic and insurance information. Responsible for securing complete and authenticated signed orders for scheduled procedures.
Work Schedule: Monday - Friday 8AM until 4:30PM
Responsibilities:
* Accurately collect, verify, and enter patient demographic, insurance, and financial information.
* Schedule appointments, procedures, referrals, and coordinate care across providers and departments.
* Obtain insurance authorizations, referrals, and pre-certifications as required.
* Communicate insurance benefits, financial responsibilities, and billing information to patients.
* Assist patients with scheduling questions, insurance concerns, and care coordination needs.
* Collaborate with providers, referral sources, insurance carriers, and Patient Financial Services to ensure seamless patient care.
* Maintain compliance with organizational policies, regulatory requirements, and patient confidentiality standards.
* Manage multiple priorities in a fast-paced environment while providing outstanding customer service.
* Support continuous process improvement through ongoing training and professional development.
Qualifications:
Education: High School or GED required.
Experience: (required) Minimum one year experience in scheduling, patient access, registration, billing, cash collections, insurance and/or pre-certification, or related experience in a medical environment.
Additional Skills/Requirements (required): Excellent interpersonal and communication skills, experience and competency in customer relation skills in a professional environment. Ability to organize and prioritize work in a stressful environment. Ability to work effectively as a member of a team and is self-directed. Good problem solving skills. Basic medical terminology. Exemplary keyboarding skills and experience in patient registration systems and familiarity with personal computers. Basic knowledge of hospital performed procedures.
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