Catering Sales Manager
US-NY-New York
Management
Req #: 60986
Type: Full-Time
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Overview: Park Lane New York is seeking a candidate to join our dynamic team. This role secures and services "Catering/Event Sales" business from the social markets through active and effective promotion, solicitation, and prospecting, while maintaining Park Lane New York standards and maximizing revenue/profit potential. The role requires creativity, strong organizational skills, and the ability to multitask under pressure. The manager must balance client expectations with the hotel's financial goals, addressing challenges as they arise to ensure successful outcomes. By fostering collaboration among teams and delivering personalized service, they play a key role in creating memorable guest experiences and maintaining the hotel's reputation for excellence. Responsibilities: What you will do * Client Relationship Management: Develop and maintain trusted client relationships, understanding their needs to deliver exceptional service that secures repeat business and referrals. * Event Planning and Coordination: Oversee all aspects of event planning, from menu selection and logistical arrangements to staffing and event setup, ensuring seamless execution and adherence to Park Lane New York standards. * Sales and Revenue Generation: Generate new business leads, negotiate contracts, and close catering sales for events. Upsell and cross-sell services to optimize revenue across all food & beverage outlets. * Banquet Event Orders (BEOs): Develop and manage BEOs and Resumes, ensuring accurate communication of event details to all departments involved. Financial Management: Create cost estimates, manage budgets, and coordinate billing with the accounting team. Ensure profitability while meeting client expectations and maintaining high standards. * Vendor and Department Collaboration: Work closely with Culinary, Banquet, Reservations, and Front Desk teams to ensure flawless event coordination. Manage relationships with third-party vendors and oversee load-in and event breakdown. * Quality Assurance and Post-Event Follow-up: Conduct post-event evaluations and collect feedback to assess client satisfaction and enhance future event planning. Participate in daily and weekly meetings to report on event updates and client needs. What you bring * Experience: Minimum 2 years in a similar role within a luxury or luxury/lifestyle hotel. * Skills: Proficiency in Delphi, Microsoft Office Suite, and strong familiarity with event planning software. Exceptional communication, organizational skills, and problem-solving ability. * Language: Required to speak, read, and write English, with fluency in other languages preferred. * Personal Attributes: A proactive, detail-oriented relationship builder with a passion for hospitality and high standards of service. We are seeking a dynamic and enthusiastic catering manager to join our team and help to deliver the highest quality of service to our guests. The Catering Sales Manager is responsible for prospecting, contracting, producing, and overseeing catering events. KEY RESPONSIBILITIES * Handle event inquires, prospecting, proposals, negotiations and contracting according to procedure * Solicit new and existing catering accounts and opportunities including entertaining, attending industry functions, and maintaining relationships * Schedule site visits and walk throughs with clients and aid assistance walk -in clients * Guide clients with appropriate food and beverage selections, room layout, décor, and audio-visual needs as it pertains to each event * Management of events * Generating banquet event orders and floor plans * Coordinate event details with the culinary, banquets and outlet teams to ensure successful events * Generating a summary of charges for the client and making sure that payment is received for both the deposit and final payment prior to the event * Inputting of the food and beverage figures into Delphi to assist in the budget and the projection for the year * Responsible for meeting and exceeding established goals Qualifications: * A minimum of two years of experience in a sales or catering office capacity * Bachelor's degree in hospitality a plus * Knowledge of Delphi is a plus * Excellent verbal and written communication, organization, ability to multi-task in fast paced environment and a professional appearance is required * Must be proactive, self-motivated and an excellent team player * High energy and positive attitude * Strong problem-solving skills * Good time management skills * Strong communications skills * Knowledge of overall hotel operations and how they affect each department
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