Catering Sales Manager

				Overview:

The Catering Sales Manager is responsible for soliciting new catering accounts, entertaining and sustaining relationships with existing accounts to meet and/or exceed revenue goals. He/she must have a strong knowledge of weddings and understand the importance of prospecting in creating new sales opportunities for the hotel. He/she is also responsible to coordinate and service client functions to ensure customer satisfaction while maintaining profitable operations and high-quality products and service levels. Candidates must be comfortable in problem solving with client relationships and event management.

Responsibilities:

Education & Experience:

* At least 4 years of progressive experience in a hotel or a related field; or a 2year college degree and 3 or more years of related experience; or a 4year college degree and at least 2 year of related experience.
* Must be skilled in Windows, Company approved spreadsheets and word processing.
* Proficiency in Delphi preferred.

Physical requirements:

* Long hours sometimes required.
* Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

* Maintain a warm and friendly demeanor at all times.
* Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Participate in M.O.D. coverage as required.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which include wearing nametags.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to maintain confidentiality of information.
* Perform other duties as requested by management.

Qualifications:

* This is an on-site position.
* Attend daily Highgate Hotel Business Review (HHBR) meeting.
* Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
* Develop a complete knowledge of company sales policies and SOP's, and ensure knowledge of and adherence to those policies by the sales team.
* Meet or exceed set goals.
* Operate the Sales Department within established sales expense budget.
* Initiate and follow up on leads.
* Maintain and participate in an active sales solicitation program.
* Monitor production of all top accounts and evaluate trends within your market.
* Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
* Meet or exceed sales solicitation call goals as assigned by the Director of Sales.
* Invite clients to the hotel for entertainment, lunches, tours and site inspections.
* Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.
* Assist in the preparation of required reports in a timely manner.
* Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
* Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
* Use your property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
* Meet and greet onsite contacts.
* Abide by Prime Selling Time (PST).
* Develop networking opportunities through active participation in community and professional associations, activities and events.
* Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up.
* Entertain clients.
* Handle inquiries as part of Inquiry Day Program.
* Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
* Prepare and submit required reports in a timely manner.
* Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence.
* Know meeting room setups and capabilities.
* Know sleeping room configurations and types.
* Respond to Catering inquires immediately.
* Use the Partnership Agreement to meet client needs.
* Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering.
* Interact with outside planners, vendors for event setup.
* Maintain pricing integrity and propose upscale menus for clients.
			

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