Catering & Convention Services Administrative Assistant

				Overview:

Be a part of the pre-opening team for the Omni Ft. Lauderdale Hotel!

Opening Fall 2025, the Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel will also have over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

Responsibilities:

* Answers incoming telephone calls from all Catering and Convention Services phone lines.
* Responds to telephone inquiries by determining client's needs and specifications to relay to catering and convention services managers/directors.
* Processes all incoming and outgoing correspondence as assigned.
* Types all outgoing correspondence.
* Maintains inventory of office supplies.
* Ensures that all filing systems are maintained according to event detailed (Local, Convention and Spin-off).
* Gathers and organizes all materials for weekly/monthly reports as directed.
* Sells Food & Beverage to small convention groups and one-shot groups.
* Daily office duties to include Event Reader Boards, Door Cards, BEO Change Log/Distribution, the Guarantee Sheet and the Daily Report.
* Weekly office duties to include Weekly BEO distribution, Resume distribution, distribution of event reports, and others as assigned.
* Arranges appointments for the Catering and Convention Services leadership team.
* Assists with Welcome/Introduction Packets, Pre-Planning Meeting Agendas and Packets, Pre-Convention Meeting Welcome Packets and Thank You Letters.
* Builds and maintains a strong rapport with assigned Catering and/or Convention Services Manager(s) client(s) and functions as their liaison as assigned.
* Creates resume shells, corporate events memos, and all vouchers required for incoming customers.
* Processes and completes all required documentation for telephone requests, amenity requests, key requests, banner requests, transportation requests and vendor requests.
* Assists with creating and making adjustments to Banquet Event Orders (BEO's). 
* Coordinates Pre-Convention Meeting and Post-Convention Meeting Outlook invites.
* Supports the planning and execution of in-house meetings as assigned.
* Tracks and monitors deposit payments.
* Communicate clearly and affectively across all departments with day to day tasks. 
* Works with assigned Catering and/or Convention Manager to ensure that all functions are "tied-down" 72 hours in advance (guarantees, floor plans, entertainment, flowers, A/V etc).
* Special projects, and other administrative tasks as assigned.
* Provides coverage for conference concierge team as assigned.

Qualifications:

* Previous catering, convention services experience in a large convention hotel required. 
* Previous office and customer service experience in a large convention hotel required. 
* Other relevant event, meeting planning, or hotel operations experience may be considered.
* High school education required, college degree preferred.  
* Ability to clearly and pleasantly communicate in English with guests, management and co-workers, written, verbally in person, and by telephone
* Ability to accurately and efficiently input information into computer systems, with developed computer proficiencies. Delphi experience required. Microsoft Excel, Powerpoint, and Word required. 
* Ability to work cohesively and respectfully with co-workers both within and outside of your department
* Ability to think clearly, quickly and make concise decisions
* Ability to work well under pressure, dealing with many guest and manager requests/questions within a short period of time
* Strong organizational skills with the ability to prioritize and multi-task in a fast-paced environment. 
* Ability to prioritize and organize workload to ensure deadlines are met. 
* Ability to handle stressful situations, while maintaining a calm and welcoming and respectful demeanor.
* Proven strong customer service focus with a passion for creating memorable and personalized guest experiences.
* Expert in operating various office equipment, including but not limited to, telephones, computers, calculators, photocopiers and facsimile machines. 
* Must be able to work a variety of shifts, including early mornings, nights, weekends, and holidays. 
* Position requires the ability to sit and engage in repetitive motion, including utilizing telephone/computer for extended periods of time or for an entire shift.   
* Position requires the ability to move at a quick pace for extended periods of time. 

ENVIRONMENT & POSITION ANALYSIS

* Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. 
* Stand, walk or sit for an extended period or for an entire work shift.  
* Requires the ability to perform repetitive tasks, including utilizing telephone/computer for an extended period or for an entire shift.

TOOLS & EQUIPMENT:

* Desktop computer (Opera, Alice, Delphi, Meeting Matrix, Synergy, Microsoft Office, Kronos, Birchstreet), printer, telephone, copier, fax machine and scanner.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

Apply

Share this job:

Share this Job

View company profile

Omni Hotels Management Corporation

Connect To Our Company