Catering Clerk

				Overview:

To ensure customer satisfaction by operating the catering department with the highest level of quality service and to achieve expected sales goals.

Pay for this position starts at $15.00 - $20.60 / hour.

Responsibilities:

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

* Greet, assist and thank all customers in a prompt, courteous, friendly and business-like manner.
* Commit to the "Golden Rule" and work with other associated to build a strong catering team.
* Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
* Go out of your way to satisfy any request for assistance; phone sales and in store sales, sales follow up, thank you cards, and phone calls.
* Order coordination at store level for customer pick up.
* Telemarketing to generate potential customers.
* Handle various sales and service functions at the catering desk.
* Computer order entry and processing.
* Delivery scheduling and delivery driver coordination.
* Coordination of outsourced vendors (service/equipment rentals).
* Maintaining daily equipment log with scheduled recovery.
* In charge of daily order invoicing.
* Daily processing of direct billing orders, and coordinating the direct billing with the office manager.
* Generate daily checklist of department managers and work order coordination. 
* Handle daily delivery logs, weekly sales reports, and billing reports.
* Be safety conscious and correct any unsafe conditions you observe.
* Practice the "Cleaner's Creed" and proper sanitation procedures.
* Maintain a neat personal appearance including proper uniform.
* Keep sales and work area swept clean, orderly, and free from safety hazards; report hazards to management.
* Exercise proper safety practices when lifting or moving product or using equipment.

Secondary Job Functions:

* Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
* May be required to deliver catering orders if driver is unavailable.
* Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
* Other duties as assigned by management.

Qualifications:

* Must be 21 years of age;
* Complete training in the catering operation.
* Demonstrate capability to interact with customers, vendors and associates.
* Must have pleasant phone manners, and be sales motivated.
* Capable of following verbal directions.
* Must be able to read and write English adequately.
* Ability to speak, understand and follow English instructions.

Valid mass. License
			

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Roche Bros. Supermarkets

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