Casino Service Representative

				Overview:

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

Responsibilities:

* Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.
* Adhere to established department and property policies and procedures regarding guest service standards.
* This is a uniformed position, which requires that team member's are in compliance with uniformed appearance standards while on duty.
* Assure the securing of company funds, provide accurate and courteous guest service.
* Redeem coins/tokens, cash checks, and supply information to guests.
* Maintain and assure the proper routing of the department's paperwork.
* Responsible for the movement and protection of company funds. This includes repeated lifting up to 35 lb. and pushing/pulling 500 lb. cart.
* Maintain communication with all departments, Team Members and guests to ensure positive experiences. - Maintain a high level of personal integrity and moral conduct free of questionable association.
* Be prepared to work in adverse conditions, over-time, nights, weekends and holidays.
* Obey the rules policies and procedures of Ameristar Casino Vicksburg and the department.
* Maintain uniform in order to present a neat, clean and professional appearance.
* May perform duties in any functional area of the Cage operations department, including but not limited to Cage banks.
* Provide an outlet of sales and redemption of coin and chips for internal and external guests (ex., general cashier, main bank, fill bank and jackpot/fill window).
* Maintain a neat, safe and organized work Ameristar.
* Observe and follow all safety rules and regulations of Ameristar Casino Vicksburg.
* Implement and maintain a working knowledge of the Ameristar Casino Vicksburg, System of internal Controls and Star Service Standards as well as Federal Currency Transaction Reporting Laws as they pertain to casinos.     
* All other duties as assigned.

Qualifications:

* Ability to read, communicate, understand and write English
* Ability to work with interruptions
* Must have ten-key (calculator) skills
* Must have good communication and guest service skills
* Data entry/computer skills are required - Must be mathematically inclined
* Money handling and organizational skills preferred.
* Must be able to stand for a minimum eight (8) hour shift.
* Locations on casino floor are noisy and smoky.
* Will also encounter intoxicated guests frequently.
* Provide representation of department in specific project and company meetings.
* High School diploma, some college classes or degree preferred.
* Previous casino Cage or cash handling experience.
			

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Penn National Gaming, Inc.

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