Casino Operations Assistant Shift Manager
US-IL-Aurora
Careers (PNG Apply)
Req #: 116527
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: The casino operations assistant shift manager is responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. They provide oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift. ESSENTIAL RESPONSIBILITIES - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager - Ensures customer service standards are followed by all team members and addresses issues as they arise - Provides oversight for the gaming floor on their assigned shift - Effectively handles customer concerns and requests - Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers - Responsible for the accountability of the chips, cards, dice, and all other gaming equipment - Verifies table inventories and effectively manages table limits - Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability - Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances - Assists with the overall integrity of daily Table Games and/or Slot operations - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management Qualifications: QUALIFICATION REQUIREMENTS - Must be at least 21 years of age - Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum of three years of experience in a comparable Table Games and/or Slots leadership position; or equivalent combination of education and experience - Must have thorough knowledge of all Table Games and Table Games/or Slots operations - Excellent skills in both written and oral communication - Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems
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