Casino Host
US-OH-Toledo
Careers (PNG Apply)
Req #: 138665
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Responsibilities: * ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are representative of the role and are not intended to be all-inclusive: Player Development & Revenue Growth * Develop and manage a portfolio of players to drive visitation, loyalty, and revenue. * Proactively identify, acquire, and cultivate new players through on-floor engagement and outreach. * Monitor player activity and profitability; adjust engagement strategies accordingly. * Achieve or exceed established performance goals related to revenue, trips, and player worth. Relationship Management & Guest Experience * Build strong, personalized relationships with players through consistent communication (in-person/on-property, phone, email, and events). * Serve as the primary point of contact for assigned players, ensuring a seamless and high-quality guest experience. * Anticipate guest needs and coordinate hospitality arrangements, including dining, accommodations, and special requests. * Resolve guest concerns quickly and professionally, exercising sound judgment and discretion. Marketing & Outreach Execution * Execute outbound sales and marketing efforts, including calls, emails, and event invitations. * Develop targeted guest lists and support the execution of promotions, events, and VIP experiences. * Maintain a visible and active presence on the casino floor, especially during peak periods and special events. Complimentary & Credit Decisions * Evaluate and issue complimentary services based on player value, activity, and established guidelines. * Understand and follow all procedures related to player credit, where applicable. Administrative & Operational Responsibilities * Accurately document all player interactions, preferences, and activities in company systems. * Utilize available data and tools to inform outreach strategies and maximize player engagement. * Review inactive or declining accounts and implement re-engagement strategies. * Collaborate cross-functionally with operations, food & beverage, and other departments to deliver a cohesive guest experience. Compliance & Professional Standards * Maintain strict confidentiality of all player and company information. * Ensure all activities comply with company policies and applicable regulatory requirements. * Represent the company professionally in all guest and internal interactions. * * Qualifications: To perform this job successfully, an individual must be able to perform each essential duty effectively. * Associate's or Bachelor's degree or equivalent experience preferred. * Prior experience in casino operations, player development, sales, or high-touch customer service strongly preferred. * Strong interpersonal and relationship-building skills with a service-oriented mindset. * Ability to analyze player activity and make informed business decisions. * Excellent verbal and written communication skills. * Proficiency in Microsoft Office and ability to learn internal systems and tools. * Ability to manage multiple priorities in a fast-paced environment. * Must be at least 21 years of age and able to obtain all required licenses. SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibilities. PHYSICAL DEMANDS & WORK ENVIRONMENT * Must be able to stand and walk for extended periods on the casino floor. * May be required to lift up to 25 pounds occasionally. * Work is performed in a casino environment with moderate to high noise levels. * May be exposed to secondhand smoke. * Role may require attendance at off-site events and local travel. CERTIFICATIONS & LICENSING * Must be able to obtain and maintain all required gaming licenses and permits. * Valid driver's license may be required based on business needs.
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