Casino Hospitality Host
US-IN-East Chicago
Careers (PNG Apply)
Req #: 122021
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: Under general supervision, develop and coordinate methods to attract mid to high-limit players and host such guests to ensure guest satisfaction and repeat visits. Develop and establish relationships with midrange gaming customers in order to encourage return visits, create customer loyalty and increase theoretical/earning potential value. * Deliver exceptional internal and external guest service. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member's needs and questions. * Responsible for maintaining close ties with targeted guests through personal contact on property. * Arranges accommodations and amenities (i.e., shows, hotel, restaurant and transportation). * Handles and resolves player problems. * Responsible for maintaining goodwill with all guests. * Ensures guests are aware of events and supports execution through attendance and follow-up. * Provides complimentaries according to established guidelines and sound business practices. * Complies with state and local regulatory requirements. * Builds relationships with target players through tracking systems. * Leverages property amenities/programs to targeted players. * Utilizes the casino computer systems for the purpose of tracking complimentary items to qualified guests based on comping guidelines. * Uses proactive discretionary comping to encourage repeat patronage. * Collaborates with work-group and all support departments to ensure player satisfaction. * Works with team members to achieve common goals. * Responsible for itinerary fulfillment and making sure guest satisfaction is a priority. * Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances. * Maintains confidentially of all players accounts and company records and lists. * Performs other duties as assigned by management. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. * High school diploma or equivalent preferred or equivalent in addition to one to three years progressive casino, marketing or sales related experience, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position. * Must be proficient in Microsoft applications * Highly organized and detail-oriented. * Ability to think independently in making decisions to maximize customer service experience and program profitability. * Ability to effectively manage time and perform multiple tasks simultaneously. * Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences. * Excellent interpersonal skills required. * Must have excellent oral and written communication skills.
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