Car Sales Customer Experience Representative - St. Charles
US-MO-Ballwin
Enterprise US
Req #: 533500
Type: Regular Full-Time
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Overview: Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This position pays $24 / hour. This position is located at our St. Charles Car Sales branch - 3717 Veterans Memorial Pkwy Saint Charles, MO 63303. We offer a robust Benefits Package including, but not limited to: * Paid time off * Employee discount * Retirement savings plan * Extended Health Benefits (Medical, Prescription Drug, Dental and Vision) * Life Insurance * Training and development We have the following schedule available: * Monday: 9:30am to 5:30pm * Tuesday: 9:30am to 5:30pm * Wednesday: 9:30am to 5:30pm * Thursday: 9:30am to 5:30pm * Friday: 9:30am to 5:30pm * Saturday: OFF * Sunday: OFF Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. Responsibilities: Customer Service * Assist in post-sale trade follow up, including collecting clean title, assist with trade payoffs and following up with the team responsible for trade sales * Follow up with customers to collect information/stipulations needed for funding * Follow up with customer post-sale to help facilitation or ensure completion of AMO installs * Handle customer inquiries related to financing, warranties or other customer service issues * Track all customer requests in Salesforce Administrative * Organize and ensure accuracy and completion of all paperwork for each customer transaction * Break down and package deals to send to shared services * Assist in monitoring Weekly Status Report (WSR) and notifying mgmt. of discrepancies * Complete monthly reporting for shared services and management * Complete and send DMV paperwork * Follow up with recon on previously ordered keys and manuals for current dealership inventory * Accounts payable and receivable support (including review of CRS/deposit 2150 report) * Tag and title follow up for current dealership inventory * Assist with ECOA (Equal Credit Opportunity Act) File review Finance Support * Review credit applications for accuracy and compliance * Complete final sale paperwork with customers (obtain signatures) * Follow up with lenders on all funding, including discrepancies, delays or questions Equal Opportunity Employer/Disability/Veterans Qualifications: * Must be at least 18 years old * High School Diploma or G.E.D. required * Must have a valid driver license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years. * Must have at least 1 year prior customer service retail or administrative support experience * No drug or alcohol-related convictions on driving record in the past 3 years * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
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