Call Taker - Milwaukie
US-OR-Milwaukie
Field Careers
Req #: 54073
Type: Regular Full-Time
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Overview: Check out our careers site benefits page to learn more about our benefit options. Responsibilities: BASIC FUNCION: Utilizing the communication program and phone system the Call Taker shall receive incoming calls from external customers requesting transportation. The Call Taker shall deliver a high level of customer service and data entry accuracy and meet set standards. ComTrans is a safety sensitive company Job description(s) are subject to change based on business necessity EMPLOYEE STATUS: Regular, Full-time, $20.00 per hour/non-exempt REQUIREMENTS: Education: High School Graduate or equivalent preferred but not required. Age: All ComTrans employees must be at least 18 years old Experience: 1 year of call center experience preferred Work Schedule: Flexible and able to meet organizational needs. Weekends REQUIRED SKILLS, KNOWLEDGE, ABILITIES: Employee must: Communicate effectively in English, both verbally and in writing Be well organized, efficient and ably to prioritize duties. Be able to utilize computer programs such as Microsoft Office Programs, learn internal systems. Provide a high level of customer service to both internal and external customers. Ability to perform in a professional, businesslike manner and to the highest standard of professional conduct. Be detailed oriented with a high level of accuracy. Deescalate situations effectively Work independently Work well with others Be a strong team player Use sound judgment; make timely decisions and solve problems. Possess exceptional follow-up skills. Work well under pressure PHYSICAL REQUIREMENTS: While performing duties of this job, must be able to: Stand, reach and extend arms. Grasp, feel objects or controls Reach with hands and arms Talk and hear Able to lift at least 10 pounds Sit for extended periods of time. Perform repetitive activities such as typing, using a telephone, computer mouse. Must have adequate visual acuity as required to perform activities such as viewing a computer terminal, reading RESPONSIBILITIES: Answer in-coming calls Utilizing order system, enter client orders accurately Provide customer with trip details and confirmation number Ensure the customers experience is responsive and professional at all times Conduct self audits to ensure a high level of data entry accuracy Participate in workgroups to brainstorm improvements in efficiencies Reach call and data entry goals as set by Manager/Call Center Supervisor Adhere to work schedule REPORTING RELATIONSHIP: This position reports to the Call Center Supervisor MEASUREMENTS OF PERFORMANCE: The Call Center Supervisor will evaluate the performance contribution and effectiveness of the Call Taker using the following criteria: High level of customer service. Timeliness, accuracy & completion of all duties. Meeting data entry and call taking goals Activities are consistent with company policy. Level of professionalism with internal and external customers. Customer Service. Attendance and Reliability Qualifications: Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
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