Call Center Specialist- Food and Nutrition Services
US-ID-Boise
careers
Req #: 103310
Type: Full-Time
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Overview: Overview: Our patients come from all walks of life and so do we! We foster an environment that embraces our employees' unique strengths, experiences and perspectives which drive our exceptional patient-centered care. We strive to build a positive, supportive, and inclusive culture to deliver exceptional patient experiences and create a strong work environment. * $16+ per hour depending on experience * Full time and Part time * Day shifts, Evening shifts, and Graveyard shifts * Must be flexible to work weekends * Extra pay $1/hr for weekends and $2/hr for night shifts * Various locations in Boise Responsibilities: * Based on protocols, will answer phones and input food orders for patients throughout the hospital system. * Responsible for accuracy of patients food order, in accordance with any prescribed diet limitations and/or allergens. Makes knowledgeable, informed and articulate recommendations and suggestions regarding all menu items. Responsibilities: The Room Services Specialist 1, under direct supervision, receives and processes patients food orders throughout the hospital system. * Based on protocols, will answer phones and input food orders for patients throughout the hospital system. * Responsible for accuracy of patients food order, in accordance with any prescribed diet limitations and/or allergens. Makes knowledgeable, informed and articulate recommendations and suggestions regarding all menu items. * Resolves basic issues using knowledge of procedures and policies. Refers more complex issues to higher-level staff. * Adheres health and safety requirements in order to meet regulatory and company standards. * Calculate and prepare enteral feeding and infant formulas in accordance with physician's orders. * Serves as the first point of contact, with patients, for food services. * May prepare necessary records and reports. * Perform other duties and responsibilities as assigned. Qualifications: * Education: High School Diploma or equivalent * Experience: 0 years experience * Licenses/Certifications: None
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