Call Center Representative
US-IL-Rock Island
careers
Req #: 160380
Type: Full Time Benefits
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Overview: UnityPoint Health is seeking a Customer Service Representative to join our team! In this fast-paced role, you will be the main contact for billing disputes from patients and third party vendors. Conversations in this role may include, but are not limited to, de-escalating patient billing disputes, resolving insurance processing issues, navigating patient care concerns, investigating services performed, and collecting payments. If you have experience working with insurance in a healthcare setting and enjoy a fast-paced call center environment, we'd love for you to apply! Location: Remote - candidates preferably reside in the UPH geographical areas of Iowa, Illinois, or Wisconsin Hours: Monday-Friday, 8:00am-4:30pm Responsibilities: * Answer inbound telephone calls and dispute transfers from 3rd party vendors * Handle account balance inquiries * Resolve billing questions, issues, and disputes * Communicate effectively and compassionately with patients and customers * Navigate the billing system to effectively answer customer billing inquiries * Investigate, explain, and sustain valid charges to customers * Organize and prioritize additional responsibilities between calls and complete follow up work in a timely manner * Document all phone conversations, payment arrangements, and collection activities Qualifications: * High school diploma or equivalent * 2 years of experience working with insurance in a healthcare setting * 2 years of experience in a healthcare setting speaking to patients/customers over the phone * Ability to use de-escalation practices for escalated disputes
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